Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US Reviews | Read Customer Reviews of us.bertazzoni.com

Bertazzoni US reviews

118 approved reviews, newest moderated first

Rich B.
Apr 6, 2026
I have called 1 week ago and sent…
I have called 1 week ago and sent email.. explaining what went wrong with no one corresponding back to me.. Customer Service is not desirable. Product does not work and it has been almost 2 MONTHS.. WOULD NOT RECOMMEND THIS COMPANY, PRODUCT OR CUSTOMER SERVICE TO ANYONE.. IF NOT RESOLVED THIS WEEK, I WILL BE CONTACTING ATTORNEY.
Response from Bertazzoni USApr 7, 2026
Dear Customer, we sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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Quentin M.
Apr 6, 2026
Top notch service
I lost my probe cover for cleaning the oven. Bertazzoni replaced it for free. Fantastic service,
Response from Bertazzoni USApr 10, 2026
Dear Mr Miller, It's great to know you received fantastic service from us. Thank you for sharing your feedback! The Bertazzoni Team
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Richard P.
Mar 28, 2026
Love the range…delivery was great…
Love the range…delivery was great…. Signed up for rebate that we were eligible for at the time, but we never had a response from Bertazzoni and find nothing on their site to help. Also for the 4 year warranty. Maybe it’s my failure, but contact with them does not seem to be happening for me.
Response from Bertazzoni USMar 30, 2026
Dear Mr Person, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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Ruth M.
Mar 23, 2026
Bertazzoni Refrigerator
I bought all my appliances in 2023, in 2025 my refrigerator stopped working… as per technician: December 17 2025 Verified no leaks - unit was full of Freon - Replaced compressor -and controls March 9 2026 Found unit with no Freon compresser very hot , refilled with r600 verified no leaks in evaporator or condenser or around welds - verified presser’s dropping . Isolated Yoder loop and there is the leak - unit is non repairable I have been contacting Bertazzoni warranty since that’s the only number I have and all they say is that unit is out of warranty and they can’t help me. How is it possible that a “high end” refrigerator only lasts 3 years?
Response from Bertazzoni USMar 25, 2026
Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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Mjd
Mar 23, 2026
I love this refrigerator
I love this refrigerator! I am having a minor issue with getting Warranty service call scheduled. Presently I have no doubt this will be taken care of by BERTAZZONI.
Response from Bertazzoni USMar 25, 2026
Dear Customer, we're happy to hear that you love the refrigerator! We apologize for the difficulty you're experiencing while scheduling warranty service. We have sent you an email to help out with your product registration. Best Regards, The Bertazzoni Team
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Customer
Mar 17, 2026
The oven is a disaster
The oven is a disaster! This is an extremely attractive piece of equipment BUT don’t waste your money. The gas top works well. I have the high end model and after years of frustration and technicians trying to remedy the situation I am gong to give up. The temperature NEVER and I mean NEVER stays true. I have to watch over it. I have special thermometers inside with outside display so I can readjust it, which needs to be done CONSTANTLY. I’ve just set it to 400*, put it down a smidge 380* hoping for 400* it went to 460*. I dialed it down to 360* it went down and then rose to 451*! I now dialed it down to 345* and it is registering 411* Now if I could count on the dial being 50 or 60* off I could keep that in mind while setting the temperature. BUT NO, sometimes it stays low, won’t get to the desired temp, 70* or more low. I cannot bake in it, I’ve burned gratins, undercooked chicken and roast, burnt cookies. It came with the house I bought so no recourse. I cannot honestly sell it knowing it’s such a disaster. I know it’s beautiful. Get over it buy something else and save yourself a ton of anxiety!!!
Response from Bertazzoni USMar 17, 2026
Dear Customer, we regret to hear about the oven's temperature inconsistencies and baking issues you've experienced. We appreciate you bringing this to our attention. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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Vincent L.
Mar 10, 2026
No one has EVER contacted us back…
No one has EVER contacted us back regarding replacement of the shelf. If we had known your products were so flimsy we might not have bought them.
Response from Bertazzoni USMar 13, 2026
Dear Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. We have sent you an information request via email —please check it out and provide the requested details. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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Daniel D.
Mar 10, 2026
Bertazzoni refrigerator not recommended
I purchased a Bertazzoni refrigerator, right after 2 years of being used we had problems with refrigerator. Compressor and the main board were no use. Month after replacing compressor and board, refrigerator was not cooling. Tech came back again to check refrigerator and they were no leaks. Tech mentioned that the Yoder loop was defected. We called Bertazzoni and the only thing they mentioned we will call back. I will not recommend Bertazzoni refrigerators to no one. Waste of money.
Response from Bertazzoni USMar 10, 2026
Updated March 13th Dear Customer, Unfortunately, we were not able to follow up as we did not receive your contact information. If you still need assistance, we’d be happy to help — please don’t hesitate to reach out to us directly at [email protected]. Best Regards, The Bertazzoni Team - Dear Customer, We are truly sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you taking the time to share your concerns. We have sent you an information request via Trustpilot—please check your email and provide the requested details. Additionally, could you share the date and place of purchase? If you have any previous case or service reference numbers, that would also be helpful. We remain at your disposal and look forward to your response. Best Regards, The Bertazzoni Team
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