Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Working with Laura has been a great experience. There was an issue with return address to Bilt Labs and Laura had sent me a replacement kit. Apparently the original created molds have reached your company and are now in the process of generating my orthotic insoles. We discussed the situation this morning and Laura agreed that we would wait and see how the insoles fit. Laura is an excellent customer service representative. She's very professional, understanding and accommodating. Thank you again.

Laura was very prompt, immediately addressed my issue, and provided clarification. What more could I ask for? Thank you Laura!!

I currently have 3 orthdotics from Bilt Labs and I am very satisified with the quality and customer service. Today I called customer service to discuss metatarsal discomfort. Laura educated on some options available to me.

I want to first and foremost thank Laura M. She went above and beyond helping me a few weeks ago. Thank you for a quick response and a quick turn around. These inserts have been life changing. Up until 6 months ago when I received my first pair of inserts I could barely walk. I’m 42 years old and had no idea what was going on. I’m a very active person and I was starting to become crippled. I had so much pain at nighttime and seeing the day. I went thru 2-3k worth of different shoes to try to stop the pain. I had a conversation with my father who at the same ago had the same problem. He recommended I try a pair of these. Bilt Labs | Custom Orthotic Insoles. I did and sense then I’ve bought 17-20 pairs for different boots shoes. I even put these in my snowmobiling boots. I highly recommend these Bilt Labs | Custom Orthotic Insoles to anyone experiencing foot or back pain. Laura M. Thank you for your kind email and fantastic customer service. You are the kind of person whom I would hire to be a part of my team. God Bless this company and everyone reading this review. Adam C. Wood

I assumed that I might not get a response to my email about a lost order for several days. However, Laura responded within two hours! She solved my problem with her quick, courteous message.

The price is very reasonable as compared to my prediatrist. The orthos are really good. Just as good as the $600.00 pair that my pediatrist made me. It is very convenient. They send you foam to step in and you close the box and prepaid shipping to send back. It takes over a month to get the finished product by mail. They are a good quality and after 2 years I have no problem with them.

Laura was very helpful with my return

So far my experience has been great. I normally dont leave customer experience notices because I am that lazy. This is legit. From start to finish, any normal support needed was handled just fine, as expected, I say. The extra support A+ extra credit comes from them correcting a shipping address, it was going to a military base I could not access from the job I just left. I was amazed buy Laura's responsiveness between us to successfully correct the issue! To me it was seamless, thanks you so much, Laura. I know you made it happen with the clock ticking. You made my day! Worth a review.