Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

It's nice to do business with a company that returns your calls and addresses concerns. Laura helped me out, followed up and was very courteous

The woman, Laura, who processed my payment was very kind. I forgot to enter my coupon code when before I hit process and sent an email. Laura answered it and was most kind by immediately applying the $30refund to my card. That’s a great start to our relationship! Thanks for being fair. Ruth Wheeler

I sent an email out to find out when will my orthotics arrive to my home and Laura sent me an email back, same-day stating the status of my orthotics very great customer service.

Bilt Labs is how all companies should run. Right from my ordering to me receiving my insoles I have had great communication from them on what to expect, what each step of the process is, and when I should expect them to arrive. I had trouble with the width of the insoles fitting my narrow shoes, and Laura gave me a step-by-step procedure for helping me. I really can't say enough good things about the extreme care this company takes in making sure their customers are satisfied. If only all companies were like this. THANK YOU!

Better customer service does not exist, this is an outstanding company that is dedicated to achieving your satisfaction. I ordered a pair of custom orthotics and they were delivered promptly as promised. They were fine in my hiking boots but bulky in my smaller shoes, so I wrote to them to describe the situation. Laura wrote me back immediately to say she would send me a new pair right away, which she did and they were the perfect solution. They replaced both my pairs with the new versions all included in the original price. They are super kind and responsive- an old-style business the likes of which is hard to find today. I could not be more enthusiastic about recommending their services.

So far my experience with this company has been great. I had discarded my bubble wrap needed to return the impressions. I reached out to customer service to be sure of my steps to return them and Laura was fabulous as well as prompt responding to me.

Bilt Labs has been amazing and is keeping me informed every step of the journey. I had a question and Laura was very quick to respond and put to rest all my concerns!! Highly recommend so far

BiltLabs customer service and products are superb. Thank you Lara!!