Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Response from Bilt Labs | Custom Orthotic InsolesFeb 6, 2023

Hello again Cody, I am glad to hear we were able to help assist with your foot concerns and thank you for the positive feedback. It is our goal to help so hearing your experience is awesome. Along the way with your orthotics if you have any additional questions feel free to reach out as we are happy to help every step of the way. Thank You The URthotics Team

Response from Bilt Labs | Custom Orthotic InsolesFeb 6, 2023

Good afternoon Ken, We appreciate the positive feedback. At the end of the day we want what is best for you and we understand sometimes that might not be our product. We try to make everything easy and keep you and your needs in mind above all. Thank you for the opportunity and have a great week. The URthotics Team.

Response from Bilt Labs | Custom Orthotic InsolesFeb 6, 2023

Dear Individual, I am sorry that you are not satisfied with your recent chat experience. As a small business located in the United States, we are known for and understand the need for excellent customer service, even providing customers with the access to talk directly with our double board-certified Podiatrist if needed. For the safety of our team, we do allow them to politely end chats immediately with individuals or bots that are categorized as containing cursing and/or causing conflict. Upon examining your posted review, reviews left for other companies here on TrustPilot, and the reviews you left for our competitors saying similar things, your responses linked to this category. We are more than happy to answer the question presented about molding. There are indeed multiple ways to do a foot mold impression whether it is lying down, sitting in a chair, or as we prefer standing up and doing a "semi-weight bearing" impression. The reason our specialist prefers a standing, semi-weight-bearing mold is this allows us to capture the foot in action, see the fat pad expansion, and arch height with pressure/weight upon it as well as if there are any pronation or fallen arch issues. Each of these, among others, is not able to be captured when lying down with our remote process. We prefer an impression capturing what the foot will be doing while you are using your feet. A semi-weight-bearing mold gives us an accurate impression to make the proper adjustment for optimal support with our advanced software and 3D imaging process. We have had success with this way of molding for many years. Many of our doctors and specialists use this same form of molding and we give our customers the exact same process and materials we give them. If ever we receive a mold kit that seems like that individual could benefit better from another form of molding or needs additional in-person care, we immediately make that known to the customer so they get the best care for themselves. I do hope this information helps. Thank you for bringing this to our attention.