Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Bought custom insoles through the FSA store. The insoles did not fit, offered no foot support. I got multiple adjustments and the insoles only became worse with each adjustment. They don’t even fit in my shoes at all, despite supposedly being the correct shoe size. Now it’s been months and I can’t receive a refund, only store credit for Bilt, which only sells the very custom orthotics that I already purchased, which don’t fit or work. This company sucks. To contrast, my customer insoles from UpStep fit perfectly, offered great support, and have lasted for years. The only reason I went with Bilt is because I had leftover money through FSA that had to be spent before the end of the year. They failed

Worst pair of sneakers I have purchased. They are super narrow.they cause more foot pain than other brands of sneakers. Total waste of money. Would never recommend this company.

Poor construction. Falls apart. Does not last more than a couple months. Adhesive is sub standard and layers were not matched up correctly. Doesn't even look like my foot. Poor support, cheap materials. One of the worst ever and I have had many. Now they are emailing me to let me know mine are 'fatigued' after a year. Its all a scam to get you to subscribe to a never ending supply of the shittiest inserts youve ever seen. Go get cork, don't waste your time with this. Cork lasts many years with no issues or degradation and is the only material I will accept now.

They showed up under our FSA eligible vendors and we had some money to spend. We ordered 3 kits for 3 different people in December. Only 1 kit was shipped. We were in the middle of a move, so it was lost in the shuffle. When I found it in March, I contacted the company to see where the other 2 were. They explained that they will not ship 3 separate kits unless they are each under their own transaction, even though they offer a significant discount for ordering 3 kits. I am now out $500.00 because last year's FSA deadline has passed.

These reviews look very fake to me! This product is garbage, don’t waste your money! Very similar to the one I bought at Walmart for seven dollars! So what takes so long to make them? Scam!

Laura M. needs to know her place. You don't berate your customers for days with emails when one will do. you ask a question you get an answer not 4 freaking emails when I explained in my first one what to do. I finally canceled my order and had to reorder because of that birch.

Harrasing emails, refused to stop sending me spam. Rude customer service.

I recently bought two pairs of the active insole, honestly I found them extremely hard, thin and uncomfortable! Not worth the financial investment.