Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

They are determined to have happy customers. Although the product did not meet my needs, Laura listened to my concerns and went out of her way to help me by modifying the product. It still was not 100% satisfactory for me, and she understood and refunded my purchase. I wished the orthotics would have worked, but due to a weird condition, they did not. They stood behind their "satisfaction guaranteed" promise. It is refreshing to see this customer service ethic in today's world. Laura was wonderful to work with.

The great customer service is what made my experience good. The company is sincerely concerned about their customers and work very hard to provide the best service available. They also provide quality products for people for fee issues. I strongly recommend Bilt Labs for all of your feet needs.

Product was ordered and delivered on time. Product works as advertised. Agent Laura is a great asset to you. Respond quickly, professionally, with great concern for customer satisfaction. Great product and people.

At 16, I accepted my first job offer working at customer services for a rural grocery store. Today I'm 76 years old and retired a number of years ago as a business analyst helping Fortune 100 companies prepare for what was then simply referred to as the Ethernet. Fast forward 50 years and as a retiree, I continue to work part-time for a regional chain of grocery markets. So, to the point, I have worked standing on my feet for sixty years. Six decades has seen the Ethernet not only blossom into the global Internet - but now with the aide of Artificial Intelligence that we see in our daily lives today. Like it or not, it's probably here to stay. And now this brings me to my main concern and Thank you for bearing with me. In this electronic world it seems AI is taking over the entire field of Customer Service. Gone are grocery cashier's with a friendly smile. Gone are banking clerks willing to fill out your forgotten Deposit slip. And gone are staff members everywhere who would answer the business phone with a pleasant "Hello, how can I help you today?" It's kind of sad really. Job positions? Gone. Pleasantry? Gone. All replaced by robotics and lists upon lists of Frequently Asked Questions onljne that would earn a company far more respect if they paid an employee to answer the phone. Oh, but of course that might require investing into a Human Being instead of investing in endless software APPS. So, I do apologize for this monologue. But I'm truly here to say and I am ekated to confirm that all the above does not apply to the company called "BiltLabs"where a truly dedicated team of professionals create Medical Grade Orthotics providing relief to so many folks like me whose Feet are figuratively killing them. Typically, I would not write a review such as this until I've actually used the product and have experienced the level of follow-up being provided by the company on my behalf. But in this case, there is a single employee who has been my interface with the company since my first email response that inquired If they were a legitimate business or just another rip-off. The employee's name is Laura. Since I first placed the order for my Orthotics I have had to see a foot surgeon at Mayo Clinic. The surgeon identified the reason my feet are so sore and why walking 20 ft feels like 20 miles, why at work I just have to get off my feet several times a shift, and why at home? I just can't wait to hit the recliner. Remember: I may be 76 but I still feel 36 at heart. Only my sore feet Make me feel old. To wrap this up, if you have sore feet, don't waste any time and no more money and over the counter Orthotics. They may feel like they help for a little while, but in the long-term you probably would benefit best by contacting BiltLabs. Call them or email them, but you would do yourself a favor. If you ask for Laura. She provides the professional level of service that people like me appreciate and truly miss in today's society. My hat is off to Dr. William Naughton and the management at Bilt Labs for making what I can only call good old fashioned customer service - a priority - instead of replacing good employees like Laura with an app! Yes, they even dare to post a phone number on their website and believe it or not a human being answers: Call 888-506-7846 to get the relief your feet deserve. Or, go ahead and click: www dot biltlabs dot com. I can't wait to get my new Orthotics and I'll definitely post an update!

This company is proactive and true to their word! That take great pride in ensuring customers are well taken care of and will provide a quality replacement if they think it’s necessary. And you don’t have to ask. They know if it’s the right thing to do!

The insoles are super comfortable. Great communication through it the process. Had a minor concern and Laura was amazing and prompt at going above and beyond my expectations to solve the concern. Look forward to future business with them.

Laura responded to my email inquiry quickly. Very helpful. Can’t wait for my order to arrive!

Bought custom insoles through the FSA store. The insoles did not fit, offered no foot support. I got multiple adjustments and the insoles only became worse with each adjustment. They don’t even fit in my shoes at all, despite supposedly being the correct shoe size. Now it’s been months and I can’t receive a refund, only store credit for Bilt, which only sells the very custom orthotics that I already purchased, which don’t fit or work. This company sucks. To contrast, my customer insoles from UpStep fit perfectly, offered great support, and have lasted for years. The only reason I went with Bilt is because I had leftover money through FSA that had to be spent before the end of the year. They failed