Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
urthotics.com
Website
urthotics.com
Category
Physical Aids
Location
Houston, Texas
Listed on Five Star Index
2026
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The company replied to 2% of reviews.
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Most recent review: October 2026.
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Placed order on the 26th and receive acknowledgement of my order 2 weeks later. Then to be told 3 weeks to complete the order when you already have my info on file. Not happy!
ME
Meow
After less than a year.
After less than a year.
I had my Bilt Labs custom orthotics for under a year and my feet began to hurt a great deal. I had expected them to last longer than this. However, after contacting Bilt and explaining my experience they offered to refinish the top portion of the orthotics. I thought at least the customer service was good. However, after receiving the orthotics I noticed that they appeared to be the same as when I sent them. And after walking in them for a very short time my feet were and are very painful again.
I'm really quite disappointed. I'm going back to the orthotics I had previously.
NK
Nancy K.
Cause profound pronation and do not have heel cups
I ordered two pairs of insoles from them. I walked for several miles, increasing the time each day as instructed. I noticed that the insoles were causing profound pronation and pain on the outside of my knee. I called Biltlabs/Urthotics. They said to just change the shoes and that their orthotics do not do anything to help pronation. When I went to change the shoes, I noticed that my store bought (non-custom) insoles had quite strong heel cups. The Bilt Labs do not. The Bilt Labs also take up too much room in the toe box, squishing my toes and not letting them spread out. The arch also feels like it is too far forward. Hence it is likely that these “custom” orthotics could both not help with pronation and are likely causing it. The insoles I bought at REI and Dr. Scholl’s, and Abeo, all have nice strong heel cups. The Bilt lab/Urthotic insoles do not. These are the worst insoles I’ve ever had. I talked to the company on the phone and they offered to re-do the insoles and address my concerns. However, I don’t have any trust in the company after I made the foot impression in foam and then received these awful insoles. What good does the foam impression do? It sounds like the company was just going to make adjustments based on my comments, not the foam impression, and I would just end up with a product like what I bought off the counter, not custom, but end up paying many times more for it. There must be something fundamentally wrong with how they create their product. They sent me a mailing label and will refund my fee when they receive the insoles as a returned item, so at least the company has integrity.
Response from Bilt Labs | Custom Orthotic InsolesAug 10, 2023
Hello Nancy,
Thank you for taking the time to share your experience. We deeply apologize for any disappointment and discomfort you've encountered with your custom orthotics. Your feedback is truly appreciated as it helps us identify areas for improvement and ensure that our customers' needs are met.
We are genuinely sorry to hear about the pronation and pain you've experienced while using our custom orthotics. Your comfort is our utmost priority, and it's disheartening to learn that our orthotics did not meet your expectations in this regard. We understand that foot health is a personal journey, and our intention is to provide orthotics tailored to individual needs, including addressing pronation where necessary. Please know that we daily provide custom orthotics that successfully assist with correcting pronation.
We want to address your concern about the free re-do/adjustment process that we initiated to address your concerns. Our adjustment team was ready to implement the necessary changes, specifically addressing pronation, heel cups, and arch placement and we were waiting to hear back from you before proceeding. We apologize for any misunderstanding caused by asking you to try some other solutions before the new replacement orthotics were created and mailed. We truly respect your decision not to move forward with the adjustment and instead opt for a refund. Your comfort and trust are paramount, and we want you to be fully satisfied with your experience with us.
We want to assure you that our team is committed to taking your foam impression into account as we strive to improve your orthotics. The foam impression is a vital part of our customization process, and we use it in conjunction with your feedback to create orthotics tailored to your individual needs. To compare, just like when you update your doctor on your symptoms and they combine it with medical history and tests, we utilize both your feedback and the foam impression to refine your custom orthotics, ensuring they meet your unique requirements. Our aim is to provide you with orthotics that not only meet but exceed your expectations. Again, your feedback is a crucial component of this process, and we incorporate your comments along with the impression to create a better-fitting and supportive orthotic.
While we sincerely regret that we were not able to finish the adjustment process to make it right (including the limited toe room matter as we could have provided you with our slimmer Everyday material to correct this issue); we genuinely appreciate your recognition of our integrity in handling the return and refund process. Your trust and satisfaction are of utmost importance to us, and we want to assure you that we take your feedback to heart as we work towards enhancing our orthotics and services.
Rest assured, we are committed to learning from this experience and enhancing our product to deliver the quality and support you deserve.
Your satisfaction remains our priority, and we are grateful for the opportunity to learn from your feedback. If you have any further questions or concerns, please feel free to reach out to us at [email protected] or 888-506-7846. We want to ensure that your entire experience as a whole with Bilt Labs is a positive one and we are here to assist you in any way we can.
Thank you,
Bilt Labs Team
