Jeff N.
Good insoles customer service needs work
The insoles are proficient, however after this company acquired urorthodics ans rebranded and I ordered again they offered three pairs after confirming using my foot mold and then too liberties to change the insoles I ordered to a different style then what I ordered. I explained that I wanted the style I ordered and after email back and forth setup to have the desired insoles made, but did not make clear instructions that later clarified finally resulted in then being made and sent however they reduced the number of pairs to 2 from 3 for reason untold to me....thus they get 2 stars for this slight......update: i was co tact by the company that proceeded to admit their errors in processing and came up with a solution that was satisfactory
Response from Bilt Labs | Custom Orthotic InsolesAug 5, 2025
Hello Jeffrey, Thank you for bringing this issue with your recent reorder to our attention. We sincerely apologize for the confusion and any inconvenience this may have caused you. We've already taken steps to correct the mistake on our end, and we truly hope this improves your experience with Bilt Labs. Your feedback is valuable to us, and we look forward to the opportunity to work with you again in the future. - BIlt Labs Team


