Upstep Custom OrthoticsReviews of upstep.com

Bait and switch. Ordered size 13 insoles and they sent size 11 that won’t even fit in shoes. Waste of time and money. Do not recommend.

I've been very happy with my upstep orthotics. I bought 3 so I can keep them in different shoes all the time. I also found their exercises unique and extremely helpful

Well I wanted to buy them and saw them on Facebook and was getting ready to check out. I was about to put in my shipping address and credit card info and bam!!!! The insoles were higher that what was advertised. Noticed they automatically put in a coupon code, so I tried to remove that coupon code and put in the code that was advertised on Facebook… nope won’t let me change it. I learned a long time ago when you have meh customer experience during the purchase… you will have a nightmare when it comes to customer support. I I’ll go and see my podiatrist. Next!!

I purchased 2 pairs of orthotics from Upstep recently with one pair being a good fit and the second pair not a good fit at all. I have called Upstep customer service twice and have emailed them twice with this problem to try to get my second pair of orhtotics redone or exchanged; all my attempts at getting this issue resolved have been largely ignored by Upstep. They seem to practice false advertisement.

I use to suffer from mild lower back pain. The pain didn't interfere with my daily activities. It was annoying. But then, I found this company called Upstep. I have bought 4 pairs(multi-sport orthotics)so far, and my experience have been amazing. I don't have that lower back pain anymore. I can be standing all day without sitting. Like when I went to New York, I practically never took a rest and my feet where just like new after 12 hours standing/walking. Combining a good, lengthy stretch plus the upstep multi-sports orthotics I'm pain free. (Free from lower back pain and feet pain after being standing/walking for a lot of hours) GIVE IT A TRY. Remember that the company puts a lot of attention to detail on making these. And REMEMBER, the orthotics will be done for the brand shoes of your preference. Pick carefully the shoes picture that you will submit. The orthotics will be made for those brand shoe model and similar designs.

Hey, I just ordered two pair, took my photos of orthotics, and shoes, but lost contact with you. I need to submit my photo. If you email me I can respond with the picture. Fay Clingan

Still waiting to hear from customer service rep regarding my refund. The initial response was great, but it’s been 3 days and I haven’t heard anything from the rep. The cost is expensive. I hope they will refund soon

The process is a bit lengthy, but the product seems well designed/customized from the mold. The only problem I have, is that the insoles ONLY fit in one pair of hiking shoes I have. In all my other shoes (athletic, dress, even boots) the insoles raise my feet too much (yes, I removed the original insoles) to where my heel slips out, or where there is too much pressure on the top of my foot due to the height of the insole. Unfortunately, I can’t wear hiking shoes to work or even to the gym since they are not practical for that.