Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Kevin
I needed to order 2 more pairs f my upstep inserts after having my previous pair for 4 years. The chat agent was quick to respond and very helpful.
Response from Upstep Custom OrthoticsJan 30, 2023
Welcome back to Upstep!! We are happy to know our representative made your experience seamless! :)
customer
Slowest processing ever. If I knew it would take 2 months or More I would have gone to a doctor and get them quicker. Order 11/26 and still have not received.
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you for your feedback. Our orthotics are in very high demand especially around the holiday season as they make a wonderful and thoughtful gift. One of our Representatives emailed you to provide an accurate order status. We promise, the orthotics are worth the short wait. The good news is, reordering when you need them will be easy and quick. We will have your impression on file for five years!! It is definitely worth ordering from Upstep!!
Aimee Perez V.
They fill all the imperfections I have on my feet and make me feel comfortable, stable and supported. Highly recommended!
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you! What great news to read on a Monday morning!! We appreciate you and welcome you to the Upstep family!
Consumer
Ordered on 11/28, impression kit received back on 12/9 and currently slated to maybe receive on 2/17 which will likely get pushed back again. I was recommended to Good Feet store but thought I’d give this a try. Thus far I’m a disappointed in the experience and wondering if I made the wrong choice. I hope these are worth the wait and pain. Update: I received my orthotics shortly after posting this and have had them almost a month. I’m definitely noticing a difference in my feet after wearing these. When I don’t wear them I can feel it. I’ve ordered a second pair so I do not have to flip them out between work shoes and home shoes. They were worth it.
Response from Upstep Custom OrthoticsJan 30, 2023
You made the right choice by choosing Upstep! Our orthotics are 100% custom to YOUR feet made with a foot impression and 3D scanning. There is a very big difference between custom and off the shelf. The good news is, reordering when you need them will be easy and quick. We will have your impression on file for five years!! It is definitely worth ordering from Upstep!! You made the right decision and investment in yourself!
customer
You are asking me multiple times about "customer service experience" before I've even received the orthotics.
Response from Upstep Custom OrthoticsJan 30, 2023
Hello- your journey with Upstep begins with customer service. Our requirements are a strong customer service dept that enables all of our customers to feel comfortable. Therefore, we ask for our customers' feedback regarding this aspect of the company. While your feedback for the orthotics you receive is just as important, we like to have our finger on the pulse in ALL departments. We hope your customer service experience was excellent.
David
3 mo. & still NO insoles! Placed order Nov. 18 and now moving into February!
Response from Upstep Custom OrthoticsJan 30, 2023
Hello- while we know how important it is to have your orthotics, please know, these are 100% custom and have a design and production period. If you haven't already, please contact our customer care team for an accurate order status. We look forward to shipping your new orthotics!!
Becky
The order process was easy and they were very thorough. I am looking forward to getting the product and hope it work for me.
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you, Becky! We appreciate your feedback and look forward to you feeling the comfort you deserve once you receive your new orthotics!
customer
Hopefully these orthotics will be good but I can't tell you yet. I ordered these about a month and a half ago. They've had my impression kit for a full month now. I was notified they're going to start making them soon and my estimated date to receive them is about another month from now. Maybe they could lay out a clearer expected timeline, I was not anticipating a 2+ month process. Personally if I'd have known this I'd probably just have paid more to have something made sooner. We'll see maybe these will work miracles and be worth the money and time but at this point I am very skeptical. And they asked for this review before they delivered me anything so this is what they get.
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you for trusting in Upstep! We would never ask for a review on product you have not received. your journey with Upstep begins with customer service. Our requirements are a strong customer service dept that enables all of our customers to feel comfortable. Therefore, we ask for our customers' feedback regarding this aspect of the company. While your feedback for the orthotics you receive is just as important, we like to have our finger on the pulse in ALL departments. We hope your customer service experience was excellent.