Anna
Poor customer service.
Once my order was mailed, I sent a follow up question to customer service to ask about whether anything was done about looking at gait analysis, as I know that that is important for orthotics, and nobody responded. Questioning whether I should try to just get a refund before I use the product so it can be used for somebody else.
Response from Upstep Custom OrthoticsJan 26, 2023
Hello Anna, We do not like hearing this so naturally, we looked into it immediately and we are unable to locate an order associated with this email address. Please contact our customer service today at [email protected] ( We also do not have any emails associated with this email address) We would like to take care of this for you today- you can also call 1800-945-4770 or take advantage of our live chat on our website. We have many avenues to of communication. We look forward to hearing from you!