Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
customer
Very thorough asked all the right questions
Response from Upstep Custom OrthoticsJan 30, 2023
Great to hear! Thank you for answering all the necessary questions so we can design the perfect pair of orthotics for you!
Roger
Mary did a great job through the chat session in informing and guiding me through the order process. She represents Upstep Orthotics company very well.
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you for sharing this wonderful news! We will be sure to spread the positivity to Mary and the rest of the Upstep family!
Francisco B.
Great fast service !!
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you!! Our custom care team is highly trained to provide outstanding service! We are thrilled to know we met your expectations!
Cory F.
I had a concern of the very lengthy turnaround time, 2 months on these orthotics and the customer service rep just dismissed my concern and told me about breaking them in lol
Response from Upstep Custom OrthoticsJan 30, 2023
Hello Cory, we will be in touch today with an accurate order status. Thank you for your feedback. Its very appreciated.
Mercedes Linda S.
Very easy to order.
Response from Upstep Custom OrthoticsJan 30, 2023
Wondeful to hear! We like to think so too but when we hear it from our customers- it fills us with great joy!
Lisa C.
Have no way of tracking my order it been 30 days but I must admit it took me a week to return my foot impression but I still can’t track ot
Response from Upstep Custom OrthoticsJan 30, 2023
Hello Lisa, one of our customer service representatives will be in touch to share with you how to track your order status on our website. Thank you!
Mark C.
Kirsten (my customer service rep) has been very responsive, and is updating me along the way. Setting expectation is key to good customer relations
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you! We shared your feeddback with Kirsten who was happy to hear! You made her Monday!!
Steve T.
CS is on it . Real easy to get a reply back quickly. Lots of email. Contact. So far so good . Waiting on impressions plates to come
Response from Upstep Custom OrthoticsJan 26, 2023
Thank you!! We are thrilled to hear our customer service is on par!! Appreciate the feedback!