Mikecustomer
Special offer was misleading.
Basic purchase process was OK until you offered second pair for $99. I accepted and then was presented with an entirely new questionnaire as if I was a new customer. Dutifully started to fill it out and got a message that I had to go back to check out since amount had changed. Basically putting me into an endless “do loop” with the added insult of being showing the price for two orders and no discount. I bailed out and found a confirming email for one pair so gave up on the special $99 deal.
Response from Upstep Custom OrthoticsFeb 6, 2023
Hello Mike, one of our customer service representatives has contacted you about this. We are very sorry for the website experience you had. There are a number of factors here and until we speak with you, it is hard to address. From what we understand, you wanted a second pair but did not want to fill out the questionnaire again. You only need to fill out the questionnaire a second time if the second pair of orthotics are for somebody else in your household. Otherwise, changing the quantity in your cart to (2) pairs would have done the trick!