Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Mike
Ordered this in December and now its Feb 7 and being told 9 business days to ship. Ridiculous. Will never order from this company again and will suggest others to the same.
Response from Upstep Custom OrthoticsFeb 10, 2023
We are sorry for the delay. Our orthotics are in very high demand and you will see why when you receive them! The great news is we will have your impression on file for 5 years making reordering super quick and easy!
Nick N.
Received an email to review a product one week after ordering…. 8+ weeks later I still don’t have a product to review. Tracking says a few more weeks. Seems every time I check the date continues to slip. Really wish there was more transparency regarding how long things take or could take. While waiting I’ve had time to look at reviews. If you look only at the website you’d think it was a great company. However, this and other third party sites paint a different picture. Make me assume there is some picking and choosing going on at upstep.com in regards to reviews. I can’t imagine for how much they charge it’s going to be significantly better than an off the shelf option, but since I have to wait 3-4 months for the product to arrive all I can do is assume. Feels like a kickstarter and not a real company. Additional info after company comment: why? Why ask for a review of the initial stage (which was fast I admit)? It feels like an attempt to flood trust pilot with positive reviews. It’s should be a product review, or a complete experience review. It’s like if I viewed yelp for a restaurant review and had to scroll through thousands of “parking lot was great, found a spot quickly. 5 stars. Can’t wait to walk in the building”
Response from Upstep Custom OrthoticsFeb 7, 2023
Hello- we would never ask you to review a product you do not have. What we ask for initially is feedback regarding the customer service you received, afterall, that is where it all begins.
Steve
Why do you want feedback before I get the actual product, that’s freakin weird
Response from Upstep Custom OrthoticsFeb 7, 2023
Hello- we would never ask you to review a product you do not have. What we ask for initially is feedback regarding the customer service you received, afterall, that is where it all begins.
Jason K.
I’ve been waiting for about 2 months for my orthotics. The last email update I got was 3 weeks ago saying they’re almost done, but I still don’t have them. I actually started the whole process in November and still have nothing but hurting feet!
Response from Upstep Custom OrthoticsFeb 7, 2023
Hello- I see you had one of our representative assist you. Thank you. We look forward to shipping your new orthotics!
Ann C.
I’ve been using Upstep orthotics for several years. They are great! Customer service is very helpful with any order issues.
Response from Upstep Custom OrthoticsFeb 7, 2023
Thank you! We are proud to have you as a member of the Upstep family!
teddy's M.
It took over two months for the orthotics to arrive which I found to be excessive. However, they make a huge difference in my life so I guess it was worth waiting for!
Response from Upstep Custom OrthoticsFeb 6, 2023
Thank you! We did experience a very high demand this holiday season and we appreciate your patience. More importantly, this is incredible to hear! We are glad we made a difference!
Tom P.
Nice quick customer service. Very responsive!
Response from Upstep Custom OrthoticsFeb 6, 2023
Thank you!! It means a lot to us to hear how we are doing! We not only take pride in our orthotics but also the customer service you receive when visiting Upstep!
customer
Easy flow of instructions
Response from Upstep Custom OrthoticsFeb 6, 2023
We believe so too but there is never a day we arent working on making things even better!