Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Jennifer M.
Mar 2, 2023
Ordered a second pair of insoles…
Ordered a second pair of insoles beginning of January. 2 months later, I still haven't received them. I only got an update a month ago when I sent an email. They gave me excuses and empty promises. There are other orthotics companies out there which I will be using in the future.
Response from Upstep Custom OrthoticsMar 7, 2023
Hello Jennifer, thank you for your review. As a returning customer, please let us know the next time you place an order so we can prioritize it and provide you with the returning customer discount on future orders. Thank you again!
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Marilee N.
Mar 2, 2023
I bought new black sandals with a…
I bought new black sandals with a removeable footbed and realized that I needed the color of my orthotics changed and Kristen was able to make the change very quickly.
Response from Upstep Custom OrthoticsMar 7, 2023
We are happy to hear your needs were met immediately!
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Samantha
Mar 2, 2023
Customer Service
Customer service was helpful in re-finding me a coupon code that disappeared on my end when I first tried to check out and they figured out a way to help me finish my purchase so I felt good about the price.
Response from Upstep Custom OrthoticsMar 6, 2023
Thank you, Samantha! We enjoyed assisting you today! We are always here to help you.
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customer
Mar 2, 2023
Took 3 months to get delivered
Took 3 months to get delivered, and my feet hurt more wearing these than my cheap $20 inserts I picked up from Walmart, total waste of money.
Response from Upstep Custom OrthoticsMar 7, 2023
Our orthotics are made from high-quality EVA and polypropylene - the best materials in the industry today. We use Ethylene Vinyl Acetate (EVA) foam. EVA is a wonderful shock absorber that is heat moldable and has excellent shape retention. Because of its versatile uses, it is among the most popular of our manufacturing materials. EVA provides excellent cushion, comfort, and breathability, wicking away moisture and reducing friction. We use Polypropylene, lightweight, durable, and heat adjustable. Polypropylene is an industry-standard. Our orthotics can be designed as flexible, semi-rigid, or as rigid as you like to meet your needs from basic walking to the athletic activities. If you feel your orthotics need any kind of adjustment, we offer that for free. Please contact [email protected] It is highly recommended for you to break in your orthotics and feel the magic!
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SJ
Mar 2, 2023
Smart, prompt, helpful
Smart, well-informed and helpful support today promptly delivered.
Response from Upstep Custom OrthoticsMar 7, 2023
THANK YOU! We are so happy to hear you are another satisfied customer!
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Billy T.
Mar 1, 2023
Samantha is an amazing customer service…
Samantha is an amazing customer service representative. She’s thoughtful and compassionate. The kind of professionalism everyone in that field should be. She rectified my situation and made it right.
Response from Upstep Custom OrthoticsMar 14, 2023
Thank you, BIlly! This makes us thrilled to hear!Welcome to the Upstep family where we care about our customers and their happiness!
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Jay
Mar 1, 2023
Slow response time and we were never…
**willing to provide full convo short of personal info. Everything mentioned below has been my experience. As of 3/11/23, I’ve yet to receive my orthotics. ** Slow response time and we were never talking about my order. I was provided someone else’s information including their full name and address. Not to mention that I still don’t ow what’s up with my order that’s taken way too long.
Response from Upstep Custom OrthoticsMar 7, 2023
Hello- based on the information provided in this review, we are unable to locate an order for you. Please contact [email protected] for a true order status.
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Sean A.
Feb 28, 2023
Quick and responsive
Kirsten was quick and responsive with my questions in regards to the process and eta for my orthotics.
Response from Upstep Custom OrthoticsMar 7, 2023
We let Kirsten know how you felt working with her! Thank you for the kind words! We appreciate it! Lots!
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