Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Kyle
Apr 4, 2023
Very friendly and fast help with my…
Very friendly and fast help with my issue. Just overall amazing person.
Response from Upstep Custom OrthoticsApr 11, 2023
Thank you, Kyle!!
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Hunter N.
Apr 3, 2023
It’s April 3rd and I still haven’t…
It’s April 3rd and I still haven’t received my insoles? Well what do you know, I just happened to receive my insoles on April 10th, after 4 months! Worst $300 I ever spent! You’ll be better off with Dr. Scholes! This place is a fraud and will be reported to the Better Business Bureau! Don’t waste your money!! Don’t do it!
Response from Upstep Custom OrthoticsApr 11, 2023
Hello- thank you for contacting our Customer Care Dept. As you know, your order was shipped within 24 business days. At the time of order, our turnaround time was 35 business days. (Holiday demand). Good news, we will have your impression on file for 5 years making reordering very quick and easy! Thank you again!
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Matthew N.
Apr 3, 2023
Great experience
Quick response and very informative to answer my question and fix my problem.
Response from Upstep Custom OrthoticsApr 11, 2023
Thank you for taking the time to share your thoughts!! It is very appreciated!
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Juan Carlos Velasquez L.
Apr 3, 2023
fast and friendly reply to my questions
It was very quick, I got the feedback that I was hoping to get, The support is just top of the line.
Response from Upstep Custom OrthoticsApr 11, 2023
Thank you! You just made our day!
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Katie S.
Apr 3, 2023
Mary was great to speak with
Mary was great to speak with. She answered all of my questions and took her time, never making me feel rushed.
Response from Upstep Custom OrthoticsApr 3, 2023
We are happy to know our team is taking absolute great care of our customers! We are grateful you shared!
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Robert
Apr 3, 2023
Great customer service
Great customer service. Mary was able to get the order placed for me.
Response from Upstep Custom OrthoticsApr 3, 2023
Thank you! We appreciate you taking the time to let us know!
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GRP
Apr 3, 2023
Outstanding customer support
Kristen was my customer service representative. She provided exceptional customer service, while addressing my concerns. She was polite and friendly and promptly followed up with me each time I contacted customer support.
Response from Upstep Custom OrthoticsApr 3, 2023
Outstanding is what we aim for! We couldn't be happier that not only you received great service but you took the time to share your feedback! Thank you!
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Angel E.
Apr 3, 2023
Samantha Burks
Good help, does not feel like an AI
Response from Upstep Custom OrthoticsApr 3, 2023
Thank you!!
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