Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Alan B.
Apr 6, 2023
4 star, but could have been 5
Even though the inserts are good, I can't give a 5 due to the lack of communication from Upstep. I had to reach out to them. Additionally, they should be upfront and tell you the inserts will take 6-8 weeks or longer till they will arrive.
Response from Upstep Custom OrthoticsApr 11, 2023
Hello- while we did experience a delay, all order status emails are sent pretty frequently. Please be sure to always check your spam when ordering from an inline store! Happy to know you are satisfied with our new orthotics. We will have your impression kit on file for 5 years making reordering a lot quicker!
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Bill
Apr 6, 2023
It has been many months and I am still waiting on the orthodics I paid for
I ordered and paid for my orthodics and I was supposed to receive them 2-3 months ago. I'm still waiting on them and don't even know if I will receive them or if this is possibly a scam. My feet hurt and I would have ordered them elsewhere if they quoted me an accurate timeframe. I suggest shopping elsewhere.
Response from Upstep Custom OrthoticsApr 24, 2023
Hello- based on the information left on this review, we cannot pull up to your order to check on your order status. Please contact [email protected] if you have an order with Upstep! We would love to better assist!
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Othel Cooksey J.
Apr 5, 2023
Kasie Earley thanks for your effort for…
Kasie Earley thanks for your effort for assistance with my FSA.Wonderful product great insoles would purchase again!
Response from Upstep Custom OrthoticsApr 11, 2023
That is fantastic! We will have your impression kit on file for 5 years making reordering a lot quicker!
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josh P.
Apr 5, 2023
Able to product podiatric orthotics
I discussed my situtation with upstep.com and based upon my history they are willing to address the situation Thx
Response from Upstep Custom OrthoticsApr 11, 2023
We are here for you every step of the way- the Upstep way!
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Boris T.
Apr 5, 2023
very proactive.
very proactive.
Response from Upstep Custom OrthoticsApr 11, 2023
Thank you! We appreciate you noticing and taking the time to share that with the rest of the Upstep family!
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Scott
Apr 5, 2023
I wish there was a lower rating
I wish there was a lower rating. What they don't tell you is that the inserts will take months to get. The "anticipated" date just keeps getting pushed out. Customer service will tell you 23 business days after they get the molds back. Which will already take two weeks. Then after the "23" days it's next week, then next week, then next month. Once they do ship, you'll notice they come from Israel. Which we all know how that goes with shipping. I haven't even received them yet, I'm already beyond irritated, but what I can tell you, for $50 bucks more I could have went to my local foot doctor and had them a month ago. If after paying this, and waiting this long these things aren't right I'm going to flip out.
Response from Upstep Custom OrthoticsApr 11, 2023
Hello Scott. Based on the name and information left on this review, we are unable to locate you. We assume you've been in touch with our customer care team. If not, please contact [email protected] - we do not want you to be upset. Our goal is to help everybody we possibly could. We are sorry you do not like the turnaround time for a custom product, but we will have your impression on file for 5 years making reordering very quick and easy! Thank you again!
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Kiran
Apr 4, 2023
Kirsten is very helpful and super…
Kirsten is very helpful and super sweet. Thank you so much for all your help Kirsten.
Response from Upstep Custom OrthoticsApr 11, 2023
Thank you! We love Kirsten too! We let her know and you made her day!
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Jim M.
Apr 4, 2023
If there was a lower rating option
If there was a lower rating option, I would choose it. I got my wife the gift for Christmas. Since then, My wife has been trying to get her orthotics for some time now. She has requested that your company deal directly with her, at her email address . I continuosly get your emails and she is getting no service. Please call Lori to discuss (630-878-8423). So far, this is a total disappointment. Is there a full money refund option?
Response from Upstep Custom OrthoticsApr 11, 2023
Hello- we are sorry for any confusion as we did not have your wife email address since the order was only associated with your email address. We have since received your message for the change of email and it has been taken care of! Thank you!
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