Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
brian Q.
It's been almost 2 months and have not received the product. Save your money!
Response from Upstep Custom OrthoticsApr 3, 2023
Hello Brian, while we did experience a short delay due to high demand, we know you will love your new orthotics! Not to mention, we will have your impression on file for the next 5 years making regarding super easy and quick! We look forward to hearing how happy you are!
Matt K.
Quick response and very nice
Response from Upstep Custom OrthoticsApr 3, 2023
Thank you for the compliement~ It means more than you can imagine!
Samantha S.
Samantha was a big help in making sure my order was processed correctly.
Response from Upstep Custom OrthoticsApr 3, 2023
Thank you, Samantha!! It must be the name because you were a pleasure to help!
robert N.
Very polite and to the point. Answered all my questions in a timely manner. It was very cordial.
Response from Upstep Custom OrthoticsMar 31, 2023
Perfect! Thank you for sharing! We are always so happy to hear this. It never gets old!
John G. B.
Kasie Earley is what made the experince great. She was totally present with what I was asking, provided the steps for me to move forward, and gave me the ability to follow-up in the chat if I needed additional assistance (which I did, and she took care of it). This experince is what customer service is all about.
Response from Upstep Custom OrthoticsMar 31, 2023
Wow that a fantastic review!! Thank you! Kasie is our newest team member and we are so thrilled to have her on our team!
Phil
Samantha was quick to help answer my questions!
Response from Upstep Custom OrthoticsMar 31, 2023
Thank you!!! We love hearing how helpful our team members are!
Jacquelyne
I have sent pictures of current orthotics I am wearing which on the back of them shows the lift I need. I have answered questions from day one of ordering and paying my money. I am tired of emails and would personally like to speak to someone and they need to pull my prior answers to my previous emails and quit sending me the same questions. I could have went back to my prior foot doctor, had orthotics made, even if they costs more money had them fixed if not correct and now wearing them. I am not happy with this at all.
Response from Upstep Custom OrthoticsMar 31, 2023
Hello- please call our call center at 1800-945-4770 we are open Mon-Friday until 6pm and Sunday until 10pm EST.
Jocelyn B.
Kasie Earley has been very friendly, easy to communicate with, and clear in her responses.
Response from Upstep Custom OrthoticsMar 31, 2023
Thank you!!