Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Dominic C.
This company is a complete scam. DO NOT ORDER FROM THEM!! I
Response from Upstep Custom OrthoticsApr 3, 2023
Hi Dominic, we see you are working with Kirsten regarding the orthotics you received - Kirsten has been with the company for a few years now and we have no doubt she will be bale to take care of your needs. Thank you.
Mimi
I was super disappointed my 50% off HELLO coupon was meaningless after the webpage simply doubled the price. She offered me 20% off coupon which was a little helpful. I felt snookered and probably would not have ordered without her 20% and the fact that I really needed the orthotics.
Response from Upstep Custom OrthoticsApr 3, 2023
Thank you for choosing Upstep as your custom orthotic provider! We look forward to brining your new orthotics to life!! Welcome to the Upstep family!
Andrew A.
While it did take a while to receive the insoles, they are high quality and make a huge difference! I did have a slight issue with how they fit within my shoes but their customer service was quick and accommodating in offering to remedy the issue for free before I even had to ask.
Response from Upstep Custom OrthoticsApr 3, 2023
Hi Andrew! Fantastic and yes we are always here for you. In fact, we will have your impression on file for five years making reordering quick and easy! Thank you again!
Ray K.
Agent didn’t address any of my issue’s
Response from Upstep Custom OrthoticsApr 3, 2023
Hello Ray- please contact [email protected] if your issue has not been addressed. We are more than happy to help!
customer in V.
Very slow production time. The main problem is that they were not upfront that it would take 3 months to make an orthodict.
Response from Upstep Custom OrthoticsApr 3, 2023
While we are experieninbg ashort delay to high demand, we know you will feel your orthotics were with the short wait. Positive news- we will have your impression on file for five years making reordering quick and easy! Thank you again!
Bow On W.
Absolutely top notch chat, quick responses, very helpful
Response from Upstep Custom OrthoticsApr 3, 2023
Wow! Our service is top notch and we would not have anything less! we are here for you every step of the way- the Upstep way!
Blake B.
Helpful customer service at time of placing my order.
Response from Upstep Custom OrthoticsApr 3, 2023
Thank you for using our live website chat feature. We do whatever we can to make the experience here seamless!
theodore H.
Wrong insoles made and shipped. Response time to fix this situation is taking forever.
Response from Upstep Custom OrthoticsApr 3, 2023
Hello- please contact our customer care team at [email protected] based on this review and the information provided, we will need an email address to locate your order. Thank you again!