Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for your kind words and for sharing your positive experience with Kirsten during your virtual chat. We're delighted to hear about the helpful and attentive assistance you received. If you ever decide to order, or if you have more questions in the future, please don't hesitate to reach out. We're here to assist you and ensure your orthotic experience is the best it can be. Thank you for considering Upstep, and we look forward to serving you whenever you're ready.

Response from Upstep Custom OrthoticsOct 19, 2023

Thank you for taking the time to share your feedback. We appreciate your review and want to clarify a few points regarding your order to ensure your complete satisfaction. Your order, #100111423, your impression kit was received on 9/14/2023, and we successfully designed and shipped your new orthotics on 10/11/2023. This means that your order was completed within 19 business days, which is ahead of our usual 30 business day turnaround time. We always strive to deliver our customers' orders as efficiently as possible. At this time, we are unsure why the 1 star review. We are here to provide quality orthotics and exceptional customer service, and your positive experience is of utmost importance to us. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Upstep, and we look forward to serving you in the future.

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you! So glad you feel that way!

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for reaching out and sharing your experience with us. We're delighted to hear about your positive interaction with Kasie. Kasie's responsiveness and willingness to help in ensuring your order remains valid even after some time has passed is a testament to our commitment to customer satisfaction. We understand that circumstances change, and we're here to accommodate your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We're dedicated to providing you with the support you require. Thank you for considering Upstep, and we look forward to assisting you in your orthotic journey.

Response from Upstep Custom OrthoticsOct 11, 2023

Your support is invaluable to us. We're dedicated to providing you with top-notch customer care, and your feedback is instrumental in helping us achieve that.

Response from Upstep Custom OrthoticsOct 11, 2023

We're overjoyed to have exceeded your expectations. We can't wait to continue providing you with outstanding service!

Response from Upstep Custom OrthoticsOct 11, 2023

We can't thank you enough for your kind review. We're here to provide exceptional service, and your support inspires us to do just that.

Response from Upstep Custom OrthoticsOct 11, 2023

Thank you for your wonderful review! We're dedicated to delivering top-notch service, and your feedback fuels our motivation.