KT
Chat assistance was helpful.
Kasie was helpful in answering my questions. She did not oversell or push hard for immediate purchase. Just gave me the facts and info i asked for in regards to being able to adjust them to fit in my shoes without voiding warranty. I appreciate the large 180 day window to try them out and be able adjust or return them without paying for shipping. They are expensive so having time to make sure they work is important to me.
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you for your feedback, and we're pleased to hear about your positive experience with Kasie. Providing helpful, informative, and pressure-free assistance is what we aim for. We're glad to know that you appreciate the flexibility of our 180-day window, allowing you to try out and make any necessary adjustments to your orthotics without added shipping costs. Your comfort and confidence in your purchase are important to us. If you have any more questions or need further guidance, please feel free to reach out. We're here to support you in ensuring your orthotics meet your needs. Thank you for choosing Upstep, and we look forward to assisting you in your journey to comfortable and supported feet.