Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for your feedback, and we appreciate your understanding and patience. We're committed to crafting the best orthotics possible for your needs, and your input and cooperation in providing the necessary information are greatly valued. We look forward to delivering your custom orthotics and ensuring they provide the comfort and support you're looking for. When they arrive, we'd love to hear your thoughts and experiences. If you have any questions or require further assistance in the meantime, please feel free to reach out. Your satisfaction is our top priority, and we're here to help. Thank you for choosing Upstep!

Response from Upstep Custom OrthoticsOct 17, 2023

We appreciate your feedback and apologize for any inconvenience you've experienced while waiting for your orthotics. Your satisfaction is our top priority, and we're committed to addressing your concerns. We'd like to inform you that our current turnaround time for crafting custom orthotics, from the date we receive the impression kit, is 30 business days, as mentioned on our website. We understand the importance of timely delivery, and we're continually working to ensure a smoother and more efficient process. If you have any questions or require further assistance, please don't hesitate to reach out. We're here to support you and make your orthotic experience as comfortable as possible. Thank you for choosing Upstep, and we appreciate your understanding as we strive to improve our services.

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you had a great experience on our website and found the user interface well laid out and user-friendly. Our aim is to provide a simple, informative, and seamless experience for our customers, and we're pleased to know that you felt the questions asked were meaningful in understanding your foot health. We're excited to provide you with a product that meets your needs, and we look forward to serving you. If you have any more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing Upstep, and we're eager to enhance your comfort and well-being.

Response from Upstep Custom OrthoticsOct 17, 2023

Fantastic! Thank you!

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for your kind words. We're delighted to hear about your positive interaction with Kasie and the confidence she instilled in you. We look forward to assisting you with your orthotic order in the near future. If you have any more questions or need further guidance, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to help. Thank you for considering Upstep, and we're excited to serve you soon.

Response from Upstep Custom OrthoticsOct 17, 2023

THANK YOU SO MUCH!

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Mary and the prompt, attentive assistance you received. We're dedicated to providing exceptional service, and we appreciate your trust in choosing us to take care of your feet. If you have any more questions or require further assistance, please don't hesitate to reach out. We look forward to serving you and keeping your feet comfortable and supported. Thank you for choosing Upstep!

Response from Upstep Custom OrthoticsOct 17, 2023

Thank you for sharing your wonderful experience with our "On My Feet" orthotics. We're delighted to hear that they have made a positive impact on your everyday comfort and well-being. It's fantastic to know that in just about a month, you've already experienced relief from foot and heel pain. Your feedback truly highlights the effectiveness of our custom orthotics in providing the support you need. We also appreciate your comments on the convenience of the entire process, from ordering to receiving your orthotics. Your investment in your foot health is indeed worth it, and we're thrilled to know that you've placed an order for a new pair for walking/running. Thank you for recommending us! If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to support your journey to comfortable and pain-free feet. Thank you for choosing Upstep, and we look forward to serving you again in the future.