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The website is a little confusing
The website is a little confusing the way it walks you through the quiz. It lead me toward what it called a plantar fascitis custom orthodic but also a multi-sport orthodic and I wasn't sure if it were one in the same or there was something slightly different between the two. I ordered the plantar fascitis custom orthodic and then at checkout ordered a second pair and it called the second pair a multi sport orthotic so I thought I was getting two different orthodics instead of 2 pair of the same. Had to email customer support for clarification. Seems they are the same but the different naming was confusing me.
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you for sharing your feedback with us. We appreciate your input, and I apologize for any confusion you experienced while navigating our website. Your insight is valuable to us, and we will certainly review the naming and presentation of our orthotic options to ensure a more straightforward and user-friendly experience for our customers. I'm glad you reached out to our customer support team for clarification, and I hope we were able to assist you promptly. Your satisfaction is our priority, and we are continuously working to improve your experience with us. If you have any more questions or if there's anything else we can do to assist you, please feel free to reach out. We're here to help. Thank you for choosing Upstep, and we look forward to providing you with orthotics that meet your specific needs.