Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Danielle L.
Great customer services she took the time to help me out and she was quick.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. It's wonderful to know that our team member took the time to assist you and provided quick support. If you ever need help again or have any questions, feel free to reach out. We appreciate your feedback!
Susan C Myrick J.
Order process was easy now we will see the shipping and experience process next
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your feedback! We're pleased to hear that the order process was easy for you. We hope you have a smooth shipping experience, and if you have any questions or need assistance along the way, feel free to reach out. We appreciate your business and look forward to providing you with a positive overall experience.
Nellie K.
Kasie answered my question thoroughly. Upstep can make one orthotic with a heel lift for people with one leg longer/shorter.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for reaching out, and we're delighted to hear that Kasie was able to answer your question thoroughly. We're pleased to inform you that at Upstep, we can indeed customize orthotics with a heel lift to accommodate differences in leg length. If you have any more inquiries or need further assistance, please don't hesitate to ask. We appreciate your interest in our products!
Greg K.
MARY made it easy for me. I needed to replace my UpStep Orthotics but also wanted to send them as a gift. MARY explained how I could do that in one transaction and get their "2 Pairs" pricing. Playing like a champion Mary...keep it up(step)!
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your fantastic feedback! We're thrilled to hear that Mary made the process easy for you, especially in handling the replacement of your UpStep Orthotics and arranging a gift order. We appreciate your kind words and your champion spirit. If you have any more questions or need assistance in the future, don't hesitate to reach out. Thanks for choosing UpStep!
Jameson
Samantha was great! Very fast responses and easy to talk too, very informative
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for taking the time to share your positive experience with Samantha! We're delighted to hear that she provided great service with fast responses and informative assistance. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. We appreciate your feedback and value your business!
Herb
I chatted with Kasie and she was very helpful. Even as a returning customer she answered all the questions I had. A pleasure to work with.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your kind words! We're thrilled to hear that Kasie provided you with helpful assistance, even as a returning customer. It's wonderful to know that your experience was a pleasure. If you ever have more questions or need further assistance, please don't hesitate to reach out. We appreciate your continued support!
Joaquin P.
The ordering process is very straight forward. Mary was very helpful with some information that I was having issues with. Great deal that the company pays for the shipping of the impression kits.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your positive feedback! We're thrilled to hear that you found the ordering process straightforward and that Mary was helpful in providing the information you needed. We're glad to offer the added benefit of covering the shipping costs for impression kits. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your business!
Dawn D.
Kasie was very helpful and helped get the order straightened out. Yay!
Response from Upstep Custom OrthoticsNov 28, 2023
Yay indeed! Thank you for sharing your positive experience with Kasie. We're delighted to hear that she was very helpful and successfully assisted in getting your order straightened out. If you have any more questions or if there's anything else we can do for you, please don't hesitate to reach out. We appreciate your feedback and your business!