Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Peter R.
Mary was incredibly helpful and was able to quickly resolve my issue.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your positive experience with Mary! We're delighted to hear that she was incredibly helpful and efficiently resolved your issue. If you ever need further assistance or have more questions, please don't hesitate to reach out. We appreciate your feedback and value your satisfaction.
Kevin
Samantha was great, A+
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for the A+ rating! We're thrilled to hear that Samantha was great in assisting you. If you have any more feedback or if there's anything else we can do for you, please feel free to let us know. We appreciate your positive review and value your satisfaction.
JOHN R.
Samantha was very thoughtful and helpful in our interaction. Great job!
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your positive experience with Samantha! We're pleased to hear that she was both thoughtful and helpful during your interaction. We appreciate your kind words and value your satisfaction.
Bradley R.
Easy to deal with them, attentive and responsive to my questions and concerns.
Response from Upstep Custom OrthoticsNov 28, 2023
We appreciate your positive feedback! We're delighted to hear that your experience with us was easy and that our team was attentive and responsive to your questions and concerns. If you have any more inquiries or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us!
customer
Very easy to go through the site and customer service was awesome
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and that our customer service met your expectations. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your kind words and value your satisfaction.
Thorne
Delays delays delays. Lots of emails “because we’re so busy…,last time I will ever do business with your company. I noticed numerous bbb ratings of ‘F’ , at least you really earned that. Sorry I did not check before ordering
Response from Upstep Custom OrthoticsNov 28, 2023
I'm sorry to hear about the delays and frustrations you've experienced with our company. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We understand your concerns and will strive to address and improve upon the issues you've raised. If there's anything specific you'd like us to look into or if there's a way we can assist you further, please contact our customer service team. We appreciate your understanding and the opportunity to make things right.
Ryan W.
Mary was really awesome and helpful with answering my questions.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for taking the time to share your positive experience with Mary! We're thrilled to hear that she was awesome and helpful in answering your questions. If you have any more inquiries or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and value your satisfaction.
Parker
On-line chat was a human, not a robot so answers relevant
Response from Upstep Custom OrthoticsNov 28, 2023
We're glad to hear that you appreciated the human touch in our online chat service and found the answers relevant. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help. Thank you for sharing your positive experience!