Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Limor V.
Kasie was excellent, extremely helpful, and answered my questions quickly. Thank you, Kasie!
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your kind words! We're delighted to hear that Kasie provided excellent and speedy assistance. If you have any more questions or if there's anything else we can help you with, feel free to reach out. We appreciate your feedback and look forward to serving you again.
Brian L.
I’m really impressed with the level of one on one service. I’ve purchased on at least two prior occasions and this is the first time I’ve been in continued contact regarding my personal issues and potential solutions. Previously I sent my imprint and that was it. Now we’ve deep dived into my foot history and current discomfort and these order may be the most accurate orthotic design I’ve ever received. All at a fraction of the price of prescription orthotics especially with promo offers. I’m looking forward to trying this latest design.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your positive experience! We're thrilled to hear that you appreciate the personalized, one-on-one service and the in-depth exploration of your foot history for more accurate orthotic design. It's our goal to provide tailored solutions, and we're delighted to have the opportunity to assist you. If you have any further questions or if there's anything else we can help you with, please feel free to reach out. We look forward to your satisfaction with the latest design.
Elena
Your customer service is outstanding as is your medical team. This is my 2nd order and I am impressed at all the support and questions to make it right for me.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your kind words! We're thrilled to hear that you find our customer service outstanding and appreciate the support from our medical team. It's our commitment to ensure each order is tailored to your needs. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your continued trust in our service.
Jeff's S.
I thought that the questions were all relevant and not too complicated, since I'm buying these for my hubby for Christmas. There should be another opportunity to add a comment with the pictures.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for your feedback! We're pleased to hear that you found the questions relevant and not overly complicated. Your suggestion for an additional opportunity to add comments with the pictures is valuable, and we'll certainly take it into consideration for future enhancements. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your input and wish you a wonderful holiday season.
Cathy Chrislip G.
I absolutely LOVE my UPSTEP insoles. I am reordering 3 additional pairs because I rotate them every few days. Prior to getting my first pair of Upstep insoles I had extremely intense feet and knee pain and I was using insoles from a Podiatrist! Upstep's insoles are a much better quality at a lower price. I've even referred you to friends and family. And their customer service is OUTSTANDING! Thank you, Upstep!
Response from Upstep Custom OrthoticsNov 28, 2023
We're overjoyed to hear about your positive experience with our UPSTEP insoles! It's fantastic that you've found relief and are enjoying the quality. We're honored by your repeat order and appreciate your trust in our product. Thank you for referring us to friends and family, and your kind words about our outstanding customer service mean a lot to us. If you ever need further assistance or have more feedback, we're here for you. Thank you for choosing UPSTEP!
Craig B.
Really don't know why it's so hard for someone to call you back.
Response from Upstep Custom OrthoticsDec 1, 2023
We sincerely apologize for any difficulty you've experienced in getting a callback, and we understand the frustration this may have caused. Your feedback is important to us, and we're committed to addressing and improving our customer service processes. To better assist you, we kindly request additional details such as your order number or contact information. This will enable us to investigate the issue promptly and ensure that you receive the support you need. You can provide this information here or reach out to our customer support team directly at [email protected]
Doug S.
Kasie made the experience great for me! She was very professonal and helpful above and beyond.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you so much for taking the time to share your experience with Kasie! We're delighted to hear that she went above and beyond to make your experience great. We appreciate your kind words and look forward to serving you again in the future.
Kevin B.
Kristen was incredibly helpful helping me find my order number so I could track my order.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your positive experience with Kristen! We're thrilled to hear that she was incredibly helpful in assisting you with finding your order number and tracking your order. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!