Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
George L.
Fast, friendly, responsive
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service and found it to be fast, friendly, and responsive. Ensuring efficient and friendly service is a priority for us, and we appreciate your feedback. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Mary R.
I wanted to make sure that I got the correct Orthotics reordered . Mary was a great help and answered all my questions .
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with Mary! We're delighted to hear that she was a great help and was able to address all your questions regarding the reordering of your orthotics. Ensuring that our customers receive accurate and helpful assistance is a top priority, and we're pleased to know that Mary could provide the support you needed. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
T B.
Mary was super helpful and put me at ease😊
Response from Upstep Custom OrthoticsDec 1, 2023
We're delighted to hear that Mary was super helpful and put you at ease! Providing excellent and reassuring assistance is a top priority for us, and we're thrilled that Mary could meet your expectations. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to serve you.
Tommy D.
I placed an order 2 weeks ago and have not received anythging,
Response from Upstep Custom OrthoticsDec 26, 2023
We can see you received your orthotics. If you have any questions, don't hesitate to contact our customer care dept.
Jeffrey G.
When I took à picture of myorthodics I lost the order entre screen and was unable to complete
Response from Upstep Custom OrthoticsDec 1, 2023
We're sorry to hear that you experienced difficulties while trying to complete your order after taking a picture of your orthotics. We understand the importance of a smooth ordering process, and we sincerely apologize for any inconvenience this may have caused. To assist you further and ensure your order is successfully completed, please reach out to our customer support team at [email protected] Our team will be happy to guide you through the necessary steps and address any issues you encountered during the ordering process. We appreciate your patience and understanding. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
Christopher J.
The price was right, the process was easy. I love the attention to details.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for your kind words! We're delighted to hear that you found the price right, the process easy, and that you appreciate the attention to details in our service. Providing a seamless and enjoyable experience for our customers is a top priority, and we're thrilled to have met your expectations. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Kevin L.
Samantha was so amazing to work with and the team at Upstep is amazing. We’ve ordered multiple pairs of orthotics from them and the process is so easy.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for your wonderful feedback! We're thrilled to hear that Samantha was amazing to work with and that you've had a positive experience with the Upstep team. It's fantastic to know that you've found the process of ordering multiple pairs of orthotics to be easy.
Mario M.
Samantha was super fast and effective giving me the information so quick! Thanks Samantha
Response from Upstep Custom OrthoticsNov 28, 2023
We're overjoyed to learn that Samantha's assistance met your expectations with speed and effectiveness. Your satisfaction is our top priority, and we're here to help with any further questions or assistance you may need. Thank you for choosing us, and we look forward to serving you in the future.