Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Luigi
Easy to use the web page, good product
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our website easy to use and that you are satisfied with the product you received.
Iza P.
Very efficient support. I was able to update my order from "everyday use" to "multi-sport" for snowboarding.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with our support team! We're thrilled to hear that you found our support efficient and that we were able to assist you in updating your order to better suit your needs, transitioning from "everyday use" to "multi-sport" for snowboarding. Ensuring that our customers have the flexibility to customize their orders to meet their specific requirements is a priority for us, and we're delighted that we could accommodate your request seamlessly.
Sergio
Kirsten was very helpful! However the information that you sent me on the receipt when I paid, does not provides the information required to track your order. Please fix that.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for taking the time to share your positive experience with Kirsten! We're delighted to hear that she was very helpful during your interaction with our customer support team. We also appreciate your feedback regarding the information on the receipt and apologize for any inconvenience it may have caused. Your input is valuable, and we understand the importance of providing accurate and useful details for order tracking. We have already taken note of your concern and are actively working to address and improve the information provided on our receipts. In the meantime, if you have any specific questions or if there's anything else we can assist you with, please feel free to reach out to our customer support team.
Robert G.
Helpful and quick
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you!
Craig W.
Mary was very helpful in processing my order.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with Mary! We're thrilled to hear that she was very helpful in processing your order. Providing excellent service is a top priority for us, and we're delighted that Mary could assist you effectively.
Casey W.
So wonderful to work with, helpful and quick to answer my questions.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for your kind words! We're delighted to hear that your experience working with us was wonderful, and we appreciate your positive feedback on our team's helpfulness and responsiveness.
James
The CSR was very responsive and offered good detailed information that had options to help find a solution.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with our Customer Service Representative. We're thrilled to hear that they were responsive and provided detailed information with options to help find a solution. At Upstep, delivering excellent customer service is a top priority, and we're pleased to know that we could meet your expectations. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
Shireen R.
Kasie was a great help on the chat. I've used the orthotics for the last couple of years and my foot pain has been gone. I had prescription orthodics from the Podiatrist and I think they were contributing to the pain.
Response from Upstep Custom OrthoticsDec 1, 2023
hank you for sharing your positive experience with Kasie! We're delighted to hear that she was a great help during your chat. It's fantastic to learn that the orthotics you've been using have alleviated your foot pain over the last couple of years. We appreciate your feedback on the comparison between the orthotics you received and the prescription orthotics from the Podiatrist. It's wonderful to hear that you found relief with our product. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.