Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Sara R.
Dec 2, 2023
The questionnaire at the end was silly
The questionnaire at the end was silly. It wanted me to upload photos of my shoes. I don't know which shoes these orthotics will be going into, and I don't want to be pushed into deciding that now. But because I refused to do that, it refused to let me complete the rest of the survey -- so the company lost all the data. It's a badly designed survey. I also don't like it when I get offered add-ons at decreasing prices at checkout -- it makes me feel like I'm being taken for a ride. But this site does that, too.
Response from Upstep Custom OrthoticsDec 4, 2023
We appreciate your feedback, and we apologize for any inconvenience caused by our survey process. Your input is valuable, and we'll certainly review and consider ways to improve the user experience. Additionally, we understand your perspective on add-ons and will take this into account for future enhancements. If you have any further concerns or if there's anything we can assist you with, please feel free to reach out. Thank you for sharing your thoughts.
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customer
Dec 1, 2023
The representative Samantha
The representative Samantha was professional, knowledgeable and courteous. Valuable employee
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear about your positive experience with our representative, Samantha! Thank you for taking the time to share your feedback. Samantha's professionalism, knowledge, and courtesy are values we strive for in our team. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your support!
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Shay and Kam A.
Dec 1, 2023
Samantha was extremely helpful
Samantha was extremely helpful, professional and prompt. Her help was amazing.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for taking the time to share your positive experience with Samantha! We're thrilled to hear that she was super fast and effective in providing you with the information you needed.
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Evan
Dec 1, 2023
Kassie was great
Kassie was great. She actually answered a question when I was fully expecting an answer that just talks around my question like most customer service places
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you so much for your kind words! We're delighted to hear that Kassie provided you with straightforward and helpful assistance. Our team is committed to delivering exceptional customer service, and it's fantastic to know that Kassie met your expectations. If you ever have more questions or need further assistance, feel free to reach out. We appreciate your support and look forward to serving you again.
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customer C.
Dec 1, 2023
Cloudflare crashed from Insta
Cloudflare crashed from Insta. I went and ordered directly from the web. This was the fifth crash i had with cloudflare
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for bringing this to our attention, and we're sorry to hear about the challenges you faced with Cloudflare. We understand how frustrating it can be when technical issues impact the user experience. We appreciate your persistence in placing your order directly through our website despite the difficulties. At Upstep, we strive to provide a seamless and reliable service. We'll certainly look into the reported issues with Cloudflare to ensure a smoother experience for our customers in the future.
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Alfredo A.
Dec 1, 2023
So helpful and kind.
So helpful and kind.. love the experience.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Providing excellent customer support is a top priority for us, and we're delighted that you found our team helpful and kind.
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Craig W.
Dec 1, 2023
Chat person did her best to help but…
Chat person did her best to help but the order process was EXTREMELY complicated (and time consuming!), especially ordering 2 pairs for different people!
Response from Upstep Custom OrthoticsDec 1, 2023
We appreciate your feedback, and we're sorry to hear that you found the order process complicated and time-consuming. Our goal is to provide a seamless and efficient experience for our customers, and we apologize if we fell short of your expectations in this instance. We value your input, and we'll certainly take your feedback into consideration to improve our ordering process. If there's anything specific that you think could be enhanced or if you have suggestions on how we can make it more user-friendly, please let us know. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out. We're here to help and ensure your satisfaction.
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Jason S.
Nov 30, 2023
Kasie was helpful
Kasie was helpful, attentive and very insightful.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for taking the time to share.
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