Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

customer
Dec 4, 2023
Never received items
Never received items. Canceled and went with a different provider after multiple months of waiting and shipping date continuing to be pushed back.
Response from Upstep Custom OrthoticsDec 4, 2023
We're truly sorry to hear about the delay and any inconvenience caused. Your experience is important to us, and we understand your decision to go with a different provider. If there's anything we can do to make it right or if you have any further feedback, please feel free to reach out.
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Valerie A H.
Dec 3, 2023
Unfortunately my insoles did not fit
Unfortunately my insoles did not fit. I had no issues solving this. Was taken care of quickly and efficiently.
Response from Upstep Custom OrthoticsDec 4, 2023
We're sorry to hear the insoles didn't fit, but we're glad to know that the issue was resolved quickly and efficiently. Your satisfaction is our priority. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
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repeat C.
Dec 3, 2023
easy and simple
easy and simple. Only issue is that it did not confirm that the payment address is different from the shipping.
Response from Upstep Custom OrthoticsDec 4, 2023
Thank you for your feedback! We appreciate you bringing this to our attention. We'll work on improving our confirmation process to ensure a smoother experience for you in the future. If you have any further questions or concerns, feel free to reach out. We're here to help!
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customer
Dec 3, 2023
the chat was helpful
the chat was helpful
Response from Upstep Custom OrthoticsDec 4, 2023
Thank you!
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Michael P.
Dec 3, 2023
I ordered from upstep it’s been over 2…
I ordered from upstep it’s been over 2 months ago . I get an email every week saying do to the volume they’re still working on my insoles.i looked at other reviews and there’s a negative saying the same thing. I just want a refund this company is a joke.
Response from Upstep Custom OrthoticsDec 4, 2023
We apologize for any inconvenience you've experienced. Your satisfaction is important to us. Please reach out to our customer care department at [email protected], and they will be happy to assist you and address any concerns you may have. Thank you for bringing this to our attention.
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Meredith H.
Dec 3, 2023
friendly/helpful
Mary was very friendly, helpful. Looking forward to trying the orthotics.
Response from Upstep Custom OrthoticsDec 4, 2023
We're delighted to hear that Mary provided friendly and helpful assistance! Your positive experience is important to us, and we appreciate your trust in our products. If you ever have questions or need further assistance as you try the orthotics, feel free to reach out. Here's to happy and comfortable steps ahead!
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customer
Dec 2, 2023
Website easy to navigate
Website easy to navigate
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear that you found our website easy to navigate! Thank you for taking the time to share your positive experience. If you have any further feedback or if there's anything else we can assist you with, feel free to let us know. Happy browsing!
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Marcus
Dec 2, 2023
Very simple process for ordering the…
Very simple process for ordering the impression kit.
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear that ordering the impression kit was a simple process for you! Your satisfaction is our priority. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing us!
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