Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Asaf E.
Dec 5, 2023
I ordered a pair of orthotics and told…
I ordered a pair of orthotics and told the rep to contact me so we can have a conversation with me and my foot doctor and they kept on refusing. Stating it violates privacy laws. I told them I will be on the call so it won't violate any laws. The customer service is all over seas and on different time zones. Pretty horrible customer service
Response from Upstep Custom OrthoticsDec 26, 2023
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. Our primary goal is to provide excellent customer service, and we regret that we fell short of your expectations in this instance. We understand the importance of coordinating with your foot doctor and assure you that we take your concerns seriously. We'll review our policies to see how we can improve the communication process without violating privacy laws. If you could provide more details or contact information, we would like to investigate this matter further and work towards a resolution. Your satisfaction is our priority, and we value your feedback as it helps us enhance our services. Please accept our apologies, and we look forward to resolving this issue promptly.
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Kathy S.
Dec 5, 2023
Kasie is GREAT with customer service!
Kasie was very kind, followed through and answered my question in a timely manner!! She is a great representation of your company.
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for your wonderful feedback about Kasie! We're thrilled to hear that she provided you with kind and timely assistance. Your positive words are greatly appreciated, and we'll be sure to share your compliments with Kasie.
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Big H.
Dec 4, 2023
I had time to place my order
I had time to place my order. I was not pressured to order now or else.... It was easy to place the order and the reminder to finish the order via email was good. I ordered 2 pair. Not sure if there are dress shoe and sneaker options. I would have liked an option to send pics with sneakers and dress shoes. I just sent pics with my sneakers.
Response from Upstep Custom OrthoticsDec 7, 2023
Hello, Thank you for your positive feedback! We're delighted to hear that you had a stress-free and convenient experience placing your order. Your satisfaction is important to us. Please contact [email protected] with a photo of the shoes, we will attach them to your profile for you!
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Matt
Dec 4, 2023
Kasie was awesome and super helpful
Kasie was awesome and super helpful! I have never had an issue resolved at any website or any company through chat as fast and as friendly as Kasie was able to assist me. 10/10!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for taking the time to share your positive experience! We're thrilled to hear that Kasie provided you with excellent and speedy assistance. Providing top-notch customer service is a priority for us, and we're delighted that Kasie could address your needs efficiently and in a friendly manner.
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Vince
Dec 4, 2023
Mary was very helpful in resolving the…
Mary was very helpful in resolving the issue. I inadvertently paid for four pair when I only wanted two pairs. We resolved the issue with the online chat.
Response from Upstep Custom OrthoticsDec 4, 2023
Thank you so much for your kind words! I'm thrilled to hear that Mary was able to assist you promptly and resolve the issue. Our goal is to make your experience seamless, and we appreciate your understanding. If you ever need assistance again, feel free to reach out.
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Anna
Dec 4, 2023
Discount Code Honored After Purchase
The company honored a discount code I received AFTER I made my purchase. They replied with expedience and were optimally courteous. .
Response from Upstep Custom OrthoticsDec 4, 2023
We're delighted to hear about your positive experience! Honoring the discount code after your purchase was not only our pleasure but also a commitment to ensuring your satisfaction. We're here to make your shopping experience as seamless as possible. Thank you for your kind words, and if you have any more questions or need assistance in the future, don't hesitate to reach out
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Alan
Dec 4, 2023
Very responsive to requests made in…
Very responsive to requests made in Chat.
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear you had a positive experience with our Chat support! Thank you for taking the time to share your feedback. If you ever have more requests or questions, we're always here and ready to help. Your satisfaction is our priority!
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Pete G.
Dec 4, 2023
Don't know about the product yet
Don't know about the product yet, but the website and ordering was very efficient.
Response from Upstep Custom OrthoticsDec 4, 2023
We appreciate your positive feedback on our website and ordering process! While you're waiting to experience the product, we're here to assist with any questions you may have. Thank you for choosing us, and we know you will love your new orthotics as just as much as you enjoyed the ordering experience!
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