Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Kate
Dec 6, 2023
Excellent, responsive chat - easy ordering process
Samantha is a very responsive, polite, awesome client services rep - she deserves a huge raise!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you so much for your kind words and feedback! We're thrilled to hear that Samantha provided you with excellent service and answered all your questions. We truly appreciate your recognition of her efforts. If you ever need further assistance or have more questions in the future, don't hesitate to reach out. Your satisfaction is our top priority.
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Daniel A.
Dec 6, 2023
Mary provided great feedback
Mary provided great feedback
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for your positive feedback! We're delighted to hear that Mary provided you with great feedback. Our team is committed to providing excellent service, and we appreciate your recognition of Mary's efforts. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We value your satisfaction, and we look forward to serving you again.
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customer
Dec 6, 2023
Very fast delivery
Very fast delivery, on top of their game
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for your kind words! We're thrilled to hear that you experienced fast delivery and that we could meet your expectations. Providing efficient service is a priority for us, and we appreciate your acknowledgment.
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rhonda
Dec 5, 2023
easy to order
easy to order! one star deducted because we didn't get any tracking info - though we appreciate the video links so we know what to do when the box shows up!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for sharing your feedback with us. We're glad to hear that ordering was easy for you, and we appreciate your acknowledgment of the instructional video links. We understand the importance of tracking information, and we apologize for any inconvenience caused by not receiving it.
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Josh
Dec 5, 2023
Samantha was polite and helpful
Samantha was polite and helpful
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for taking the time to share your experience with Samantha. We're delighted to hear that she provided polite and helpful assistance. Our team takes pride in delivering excellent customer service, and it's always rewarding to receive positive feedback.
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Nigh Tonal N.
Dec 5, 2023
Clear, concise and friendly!
Immediately was clear that the problem would need information from an outside person and was clear on the timeframe for such information! Friendly and helpful!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for sharing your positive experience with our team, especially in regard to their clarity and helpfulness. We strive to provide excellent service, and it's great to know that you found our representative friendly and efficient in addressing your needs.
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Elizabeth Dawn M.
Dec 5, 2023
Kasie helped answer a few of my…
Kasie helped answer a few of my questions about what inserts would work for dress shoes vs. boots. Very helpful. I already have a pair of these inserts and they changed my life. Being flat footed really caused a lot of foot pain walking however, the moment I put these in the pain was gone. I am so glad I found this more affordable option.
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for taking the time to share your positive experience with Kasie and Upstep orthotic inserts. We're delighted to hear that Kasie was able to assist you effectively and that our inserts have made a positive impact on your foot comfort. It's always rewarding to know that our products contribute to improved well-being. If you ever have more questions or if there's anything else we can help you with, please feel free to reach out. We're here to support you on your journey to better foot health.
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Michael D. C.
Dec 5, 2023
Great service
Great service! Samantha helped me address updates to my order without any issues. All online through chat without having to call anyone! I can't wait to receive & test the final product!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for sharing your positive experience with our service and Samantha! We're thrilled to hear that Samantha was able to assist you with updating your order seamlessly through our online chat. Your satisfaction is our priority, and we appreciate your trust in Upstep.
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