Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Aaron T.
Dec 11, 2023
Awesome Kasie - Perfect 10!
Because it is one of the only times that a response was so quick and personable - not some gauntlet of menu options to get to the da** point. Lol. Thanks!
Response from Upstep Custom OrthoticsDec 12, 2023
We're thrilled to have made your experience quick and personable! We believe in keeping things straightforward and efficient, and we're delighted that you noticed. If you ever have more questions or need assistance, just reach out. We're here to make your journey with us as smooth and enjoyable as possible. Thanks for choosing us!
Report
robert V.
Dec 11, 2023
Kasie was very helpful
Kasie was very helpful. Insoles take a very long time to get though.
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for sharing your feedback, and we're glad to hear that Kasie was able to assist you. We understand that waiting for insoles can be challenging, and we appreciate your patience. Our team is continually working to improve our processes, and we value your input. If you have any further concerns or if there's anything else we can do for you, please feel free to let us know. We look forward to providing you with quality insoles that are worth the wait.
Report
JJ
Dec 11, 2023
Leary until I spoke with Kirsten
Was leary of trying a company with whom I've never done business. I engaged in a chat with the tech, Kirsten and she was both friendly and knowledgable. She is a huge reason that i contnued with my order.
Response from Upstep Custom OrthoticsDec 12, 2023
We truly appreciate you giving us a chance, and we're thrilled to hear that Kirsten made a positive impression during your chat! We're fortunate to have her expertise and friendliness on our team. If you ever need further assistance or have additional questions, please don't hesitate to reach out. We're committed to ensuring your experience with us exceeds your expectations
Report
James C.
Dec 11, 2023
Chat is a real person not AI
little wait for a real person to chat with which is huge since I never received an order number. Mary was quick to find the order and give a ETA when to expect 28-35 days
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for your understanding and patience as we worked to connect with you. We apologize for the wait and appreciate your feedback. We're glad Mary could assist you promptly and provide the information you needed. If you have any more questions or if there's anything else we can do for you, please feel free to reach out. We're dedicated to ensuring a smooth experience throughout the process.
Report
B.Carey
Dec 11, 2023
This company is excellent in customer…
This company is excellent in customer service,hardly no wait time for a responses, these Orthotics are a game changer, after spending a lot of money on different products. I finally found a great product that will work for for my Achilles Tendinitis.
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you so much for your kind words! We're delighted to hear that our customer service exceeded your expectations, and our orthotics are proving to be a game-changer for your Achilles Tendinitis. We appreciate your trust and are here to assist you in any way we can. If you have further questions or need additional support, feel free to reach out. We're committed to your satisfaction.
Report
Pacifica
Dec 10, 2023
Mary was very helpful
Mary was very helpful navigating my issue.
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for taking the time to share your positive experience with Mary. We're pleased to hear that she was able to assist you effectively. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
Report
Richie S.
Dec 10, 2023
A Must Have for Irregular Feet
I get Upsteps for my daughter annually, and it's nice to be able to both reorder a current pair or to start over and get a new impression for changes in her foot and footwear.
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for being a loyal customer and choosing Upsteps for your daughter's orthotics annually. We appreciate your trust in our products and services. It's great to hear that our process makes it convenient for you to reorder or update with a new impression for changes in her foot and footwear. If you ever have any questions or need assistance, feel free to reach out. We look forward to continuing to provide quality orthotics for your daughter.
Report
Pamela
Dec 10, 2023
My orthotics are comfortable and…
My orthotics are comfortable and assisting my correct foot position
Response from Upstep Custom OrthoticsDec 12, 2023
We're delighted to hear that your orthotics are providing comfort and helping with your correct foot position! Your positive feedback means a lot to us, and we're thrilled to know that our product is making a positive impact. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our orthotics.
Report