Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
Catarina
Mary was knowledgeable and helpful. She was able to give me helpful information so I can make a fully informed purchase. Would highly recommend.
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for your kind words! We're delighted to hear that Mary's expertise was helpful in guiding your purchase decisions. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We appreciate your recommendation!
Dejan
Kasie was very helpful about my order, going that extra mile means a lot. Thannk you
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you so much for your kind words! We're thrilled to hear that Kasie provided exceptional service and went the extra mile for your order. Our team takes pride in delivering outstanding customer experiences, and it's wonderful to know that Kasie's efforts made a meaningful impact. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your support!
Jim
so far very pleased with my new orthotics. customer service has been wonderful. shout out to Kristen Rizzo she was very helpful!
Response from Upstep Custom OrthoticsDec 15, 2023
We're delighted to hear that you're pleased with your new orthotics and that our customer service has met your expectations! Thank you for taking the time to give a shout-out to Kristen Rizzo – we'll make sure to pass on your kind words to her. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority!
Tamir I.
I'm satisfied from the products of the company. I wish i knew you earlier in my life. Good service, easy order. Thank you very much! Tamir
Response from Upstep Custom OrthoticsDec 15, 2023
We're truly touched by your positive feedback! We're thrilled to hear that you're satisfied with our products and services. Your kind words mean a lot to us. Although we wish we had the chance to serve you earlier, we're grateful for the opportunity now. If you ever need anything else or have further questions, feel free to reach out. Thank you very much for choosing us!
Greg
Easy to order, looking forward to trying the product.
Response from Upstep Custom OrthoticsDec 15, 2023
Great to hear! Thank you!
Sam S.
You say product was shipped 11/12. Actually it was 12/11 according to tracking. Otherwise customer service was fine. My only complaint is that production took a long time. My order was placed on 10/4 and delivery is scheduled for today 12/14. Thus I have yet to actually try my orthotics.
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for bringing this to our attention, and we appreciate your honest feedback. We apologize for any confusion regarding the shipping date discrepancy, and we'll certainly look into this matter to ensure accurate information in the future. We understand your concern about the production time, and we sincerely apologize for any inconvenience caused. We're committed to improving our processes to provide a more efficient experience for our valued customers. If there's anything we can do to make up for the delay or if you have further questions, please don't hesitate to reach out. We appreciate your patience and understanding.
Geoff M.
I was astounded by their customer service and follow up to ensure I would receive the correct insert. No AI bots here, just direct human to human, clear communication. You can tell they care about their clients/customers. I would highly recommend .
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you so much for your glowing feedback! We're thrilled to hear that our customer service team exceeded your expectations. Providing clear and direct human-to-human communication is a top priority for us, and we're delighted that you felt the care and attention we aim to deliver to all our customers. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance or have further questions, don't hesitate to reach out. We're here for you!
David S.
Your agent thoroughly and promptly answered my questions and provided more information than requested to help me decide.
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for taking the time to share your positive experience with our agent! We're delighted to hear that your questions were thoroughly and promptly addressed, and that the additional information provided was helpful in your decision-making process. Our team is dedicated to providing exceptional service, and your feedback reinforces our commitment. If you have any more questions in the future or need further assistance, please don't hesitate to reach out. We appreciate your trust in us!