Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Autumn Y.
Dec 13, 2023
Helpful
Kirsten was prompt and very helpful to answering my questions
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for sharing your positive experience with Kirsten! We're thrilled to hear that she was prompt and very helpful in answering your questions. Providing excellent and timely assistance is a priority for us, and we're glad Kirsten could meet your expectations. If you have any more questions or need further assistance in the future, please feel free to reach out. We appreciate your feedback and your trust in our service.
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shane S.
Dec 13, 2023
Mary was efficient and added the note…
Mary was efficient and added the note to my order that I requested. This is an important note about my foot pain that I am hoping orthotics will help with.
Response from Upstep Custom OrthoticsDec 15, 2023
We're delighted to hear that Mary was efficient and able to add the important note to your order. Your satisfaction is our priority, and we understand the significance of addressing specific concerns related to foot pain. We appreciate you choosing our orthotics, and we sincerely hope they prove beneficial in alleviating your discomfort. If you ever have further questions or need additional assistance, please don't hesitate to reach out. Thank you for your feedback and trust in our service.
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ANTHONY
Dec 13, 2023
KASIE was great
KASIE was great. She was quick and took care of my request quickly. I received my orthotics back in August and am completely satisfied. My foot pain is gone. H
Response from Upstep Custom OrthoticsDec 15, 2023
We're thrilled to hear about your positive experience with Kasie! It's wonderful to know that she provided quick and efficient assistance, and we're especially delighted to hear that your foot pain is now gone with the help of the orthotics you received in August. Your satisfaction is our ultimate goal, and we're grateful for your trust in our product and service. If you ever need further assistance or have more feedback to share, please feel free to reach out. Wishing you continued comfort and wellness!
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Brittish C.
Dec 13, 2023
Quick service
Quick service. Kacie was very helpful.
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for your kind words! We're thrilled to hear that you experienced quick service and that Kasie was very helpful. Providing efficient and helpful assistance is a priority for us, and we're grateful for your positive feedback. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
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Dan C.
Dec 12, 2023
Kirsten was very helpful and super…
Kirsten was very helpful and super quick to address my question. Thanks so much Kirsten!
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for your fantastic feedback! We're delighted to hear that Kirsten was very helpful and addressed your question with speed and efficiency. We'll make sure to pass on your gratitude to Kirsten. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your kind words and your trust in our service!
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customer
Dec 12, 2023
The digital experience could be better
The digital experience could be better. All I wanted to do is order a set of custom orthotics for my wife. There should be a gift path.
Response from Upstep Custom OrthoticsDec 15, 2023
Thank you for sharing your feedback with us. We appreciate your input regarding the digital experience, and we apologize for any inconvenience you may have encountered while trying to order custom orthotics for your wife. Your suggestion about a gift path is valuable, and we'll certainly take it into consideration as we work on improving our user experience. We're committed to providing a seamless and user-friendly process for our customers, and your feedback helps us in that pursuit. If there's anything specific you'd like to share or if you have further questions, please feel free to reach out. We appreciate your understanding and the opportunity to enhance our services.
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Maria C.
Dec 12, 2023
Great Customer Service
Mary was so helpful! There was some confusion on my order and she helped me get it ironed out within minutes. Looking forward to getting my order.
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you so much for your kind words! We're thrilled to hear that Mary was able to assist you promptly and resolve any confusion with your order. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're committed to ensuring a smooth and delightful experience for you. We hope you enjoy your upcoming order, and we look forward to serving you again in the future!
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Chase
Dec 11, 2023
Helpful chat feature
Helpful chat feature. I didn't come looking for orthotics but will likely order some soon.
Response from Upstep Custom OrthoticsDec 12, 2023
We're delighted to hear that you found our chat feature helpful! Thank you for taking the time to share your positive experience. We're here to assist you whenever you're ready to explore our orthotics. If you have any questions or need guidance during your order process, feel free to reach out. We look forward to serving you and providing the support your feet deserve.
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