Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

John C.
Dec 21, 2023
KASIE was great..
KASIE was great... very helpful as I consider a reorder
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you!
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Nancy
Dec 21, 2023
Samantha was very easy to work with and…
Samantha was very easy to work with and helped take care of my request in a timely manner. She made things very easy on me which is appreciated.
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you for sharing your positive experience with Samantha! We're delighted to hear that she was very easy to work with and took care of your request in a timely manner. Making things easy for our customers is always a top priority, and we're glad Samantha could provide the assistance you needed.
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MR H.
Dec 21, 2023
Helpful staff
I ordered my orthotics online and was immediately contacted online by Samantha Burke. She was very helpful. Went over my entire order and was able to add additional information to my order describing my current foot issues and pain that I didn't include when I ordered them. I expect a product like this would take a few months. She typed it should be around 30 business days, which will likely be a little more considering the holidays are upon us.
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you for sharing your experience with us! We're thrilled to hear that Samantha was able to assist you promptly and enhance your order with additional information about your foot concerns. We appreciate your understanding regarding the delivery timeline, especially considering the holiday season. If you have any further questions or need assistance, feel free to reach out. We look forward to providing you with a product that addresses your needs.
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Milton M.
Dec 20, 2023
very quick and they solved my issue
very quick and they solved my issue
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you!
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Paul
Dec 20, 2023
Samantha stayed online with me til I…
Samantha stayed online with me til I completed my order and made me rest assured that a new impression kit would be sent to me since my previous impression is outdated.
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for taking the time to share your experience with Samantha! We're delighted to hear that she provided excellent support throughout your order process. Ensuring your satisfaction is our priority. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in our service.
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Isabel F.
Dec 20, 2023
Kasie was very helpful and she answered…
Kasie was very helpful and she answered all my questions.
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for sharing!
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Dre K.
Dec 20, 2023
Kasie was very attentive and very fast…
Kasie was very attentive and very fast at pulling information that pertained to what I was looking for. My 4 stars is only that the links she sent didn't work - but she guided me through the website to see what I needed to do.
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you so much for your kind words and positive feedback! I'm thrilled to hear that I could assist you effectively. I apologize for any inconvenience caused by the non-functional links but appreciate your understanding. If you have any further questions or need additional assistance, feel free to reach out. Your satisfaction is our priority.
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Matthew H.
Dec 19, 2023
Mary was very helpful and quick to…
Mary was very helpful and quick to respond
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for your positive feedback! We're delighted to hear that Mary was helpful and provided quick responses. Our team strives to offer excellent service, and we appreciate your acknowledgment. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
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