Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Sharon R.
Dec 18, 2023
Quick Customer service response by Kasie
Kasie responded to my question very quickly and made me feel comfortable about my order
Response from Upstep Custom OrthoticsDec 18, 2023
Hello! We're delighted to hear that Kasie was able to respond promptly and make you feel comfortable about your order. Providing a positive and reassuring experience is always our goal. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and appreciate your trust in our service!
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LD
Dec 18, 2023
Kasie was very helpful
Kasie was very helpful, impressed that I got a real person. I will giving these a try, as soon as I get back from my errand.
Response from Upstep Custom OrthoticsDec 18, 2023
Hi there! Thank you so much for your kind words about Kasie's assistance. We're thrilled to hear that you appreciate the personalized support. Feel free to reach out if you have any questions or need further assistance when you get back from your errand.
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doug S.
Dec 18, 2023
very good support on my questions
very good support on my questions
Response from Upstep Custom OrthoticsDec 18, 2023
THANK YOU!
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JESSE V.
Dec 18, 2023
Easy to order
Easy to order
Response from Upstep Custom OrthoticsDec 18, 2023
Thank you for sharing!
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Arch-ie
Dec 17, 2023
Decent orthotics
Decent orthotics. they need to change their procedure for returning customers and stop asking the same stupid questions. Too expensive even at "70%" off. Stop with the bogus "discounts" and just price them accordingly. You should have an idea now of what they go for, and what they cost to make.
Response from Upstep Custom OrthoticsDec 18, 2023
Thank you for sharing your feedback with us. We appreciate your honest input about our orthotics and the returning customer procedure. We take your comments seriously and will certainly review our processes to improve the experience for our valued customers. Regarding pricing, we understand your concerns and will consider your suggestion for more transparent pricing. Your insights help us enhance our services, and we're committed to providing a better experience in the future. If you have any further details or suggestions, please feel free to share. We're here to listen and improve.
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customer
Dec 16, 2023
You ask for payment before the full…
You ask for payment before the full process is unveiled. I requested that you Cancel the order please. Please do so immediately. I was going to get these for my son for Christmas but he has to be directly involved so we’ll perhaps do it another time.
Response from Upstep Custom OrthoticsDec 18, 2023
I apologize for any inconvenience you've experienced. I understand your decision to involve your son directly in the process. If there's anything else I can assist you with or if you have any further concerns, please feel free to let me know. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future. If you decide to revisit the purchase at another time, we'll be here to assist you.
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Sandra S.
Dec 16, 2023
The product is the biggest effective…
The product is the biggest effective purchase I have made of any product I have ever purchased on-line. ! Great communication from the UpStep Company about the progress of producing my orthotics!
Response from Upstep Custom OrthoticsDec 18, 2023
Thank you so much for your glowing feedback! We're thrilled to hear that your purchase from UpStep has been the most effective one you've made online. We take pride in providing excellent communication and keeping you informed about the progress of your orthotics. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support and are delighted that you had a positive experience with our product and service.
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Rich B.
Dec 15, 2023
Kirsten answered all of my questions
Kirsten answered all of my questions. I had spent hours searching the internet for answers and she gave me a link and concrete information in 5 minutes. Great job on her part.
Response from Upstep Custom OrthoticsDec 18, 2023
That's wonderful to hear! We're delighted that Kirsten was able to provide you with quick and accurate information, saving you valuable time. We appreciate your kind words and are glad we could assist you. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. Thank you for choosing us, and we're here for you whenever you need assistance!
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