Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Terry
Dec 19, 2023
Helpful and pleasant
Helpful and pleasant
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you!
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Denine P.
Dec 19, 2023
Thanks, Mary!
My order did not arrive for some strange reason (most likely holiday ordering logistical snafu). Mary was responsive, quick and courteous. She quickly identified the issue and sent my replacement order. Thank you, Mary. Looking forward to finally receiving my kit.
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for sharing your experience, and we apologize for any inconvenience caused by the delay in your order. We're glad to hear that Mary was responsive, quick, and courteous in resolving the issue. Your satisfaction is our priority, and we appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to ensuring you receive your kit promptly.
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James
Dec 19, 2023
easy
easy to use on internet
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you!
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Happy C.
Dec 19, 2023
InstaGreat support!nt response and resolved my issue…
Instant response and resolved my issue immediately. I really appreciate it!
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for your positive feedback! We're thrilled to hear that we could provide an instant response and resolve your issue to your satisfaction. Customer satisfaction is our top priority, and we appreciate your kind words. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help!
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Connor M.
Dec 19, 2023
Top tier customer support
Very fast responses and great help when you need it.
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for your kind words! We're delighted to hear that you experienced fast responses and great assistance. Our team is committed to providing excellent service, and we appreciate your feedback. If you have any more questions or if there's anything else we can help you with, please feel free to reach out. We value your satisfaction.
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Katrina
Dec 18, 2023
KASIE was great and is checking on my…
KASIE was great and is checking on my order for me.
Response from Upstep Custom OrthoticsDec 20, 2023
Thank you for sharing your positive experience with Kasie! We're thrilled to hear that she was great and is assisting with checking on your order. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
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Rodney F.
Dec 18, 2023
Simply that they worked
Simply that they worked. They made a big difference.
Response from Upstep Custom OrthoticsDec 20, 2023
We're delighted to hear that our orthotics and efforts made a big difference for you. Your satisfaction is our goal, and we appreciate your positive feedback. If there's anything else we can assist you with or if you have further comments, please feel free to let us know. Thank you for choosing our service.
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Private
Dec 18, 2023
Finding order number
Mary helped me find my order number and complete my order. I do think you should make charge to your receipt and include the order number on that receipt
Response from Upstep Custom OrthoticsDec 18, 2023
Hello! We're glad Mary could assist you in finding your order number and completing your order. Thank you for sharing your feedback about including the order number on the receipt—we'll definitely take that into consideration to enhance our service. If you have any more suggestions or if there's anything else we can assist you with, feel free to let us know. We appreciate your input!
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