Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
3,671 approved reviews, newest moderated first
TrollSaw
I think I have it figured out. Your assistance was very helpful. I am going with the All-Day Ones.
Response from Upstep Custom OrthoticsFeb 23, 2024
Great to hear you've made a choice that feels right for you! We're glad our assistance was helpful. The All-Day Ones are an excellent selection. If you have any more questions or need further support, we're here for you. Thank you for your trust in us!
Chuck
Just want to say that even though the insoles have not worked out for me. Mary and the rest of the customer service team have been very quick to respond, and just awesome. Very good customer service
Response from Upstep Custom OrthoticsFeb 23, 2024
Thank you for your kind words about Mary and our customer service team! We're sorry to hear the insoles haven't met your needs, but we're glad our team could provide you with prompt and excellent service. Your feedback is invaluable to us, and we're here to help with any further concerns or needs you might have. Thank you for recognizing our efforts!
Jeff S.
Mary was super helpful and fast with recommendations for my specific needs
Response from Upstep Custom OrthoticsFeb 23, 2024
It's wonderful to hear that Mary provided you with helpful and swift recommendations tailored to your needs! We're committed to offering personalized and efficient service, so knowing Mary met those standards is very rewarding. Thank you for taking the time to acknowledge her efforts. If you require any more assistance or have additional questions, we're always here to help.
Leanne
You charged me before I was able to complete my assessment and send pictures of my shoes! Now I lost my spot!
Response from Upstep Custom OrthoticsFeb 23, 2024
Thank you for your review! We're pleased to confirm that your order was placed successfully. Rest assured, everything is on track, and we're here to ensure a smooth process for you. Should you have any questions or need further assistance, please don't hesitate to reach out to us at [email protected]
ANDREW V.
Mary was quick to respond and very helpful
Response from Upstep Custom OrthoticsFeb 23, 2024
It's wonderful to hear that Mary was quick to respond and provided you with the help you needed! We take pride in our team's responsiveness and commitment to assisting our customers. Thank you for sharing your positive experience. If there's anything more we can do for you, please don't hesitate to reach out.
Talia
Quick response from Kasie and she got me exactly what I needed with no fuss! Thanks a bunch!
Response from Upstep Custom OrthoticsFeb 23, 2024
We're thrilled to hear Kasie provided you with the quick and fuss-free assistance you needed! Thank you for taking the time to acknowledge her efforts. Your satisfaction is our top priority, and we're here to help whenever you need us. If there's anything more we can do for you, please don't hesitate to reach out. Thanks a bunch for your feedback!
Karen M.
Overall they have worked for me.
Response from Upstep Custom OrthoticsFeb 23, 2024
It's great to hear that our products have worked well for you! We're committed to providing solutions that meet the needs of our customers, and your feedback is invaluable to us. If you have any further comments, questions, or need assistance, please don't hesitate to reach out. Thank you for choosing us and for sharing your positive experience!
Steven
Kasie is fantastic!! She answered my questions quickly and professionally and is just another great reason to work with Upstep!!
Response from Upstep Custom OrthoticsFeb 23, 2024
We're delighted to hear about your positive experience with Kasie! Her quick and professional responses reflect our commitment to excellent customer service. Thank you for recognizing her efforts and for highlighting another great reason to choose Upstep. We appreciate your feedback and look forward to continuing to serve you with the same level of dedication. If you have any more questions or need further assistance, we're always here to help!