Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsFeb 20, 2024

Thank you for your kind words and for bringing your concerns to our attention. It's great to hear that our thorough approach in addressing your questions has been appreciated. We understand the importance of making informed decisions, especially when it comes to issues like pronation, and we're committed to ensuring that the product you receive not only meets but exceeds your expectations. Your feedback on our persistence is valuable, and we'll continue to strive for the perfect balance in our communication. Rest assured, we're dedicated to delivering a great product and a satisfactory solution to your concerns. Please keep us updated with your experience, and don't hesitate to reach out for any further assistance or questions.

Response from Upstep Custom OrthoticsFeb 20, 2024

I'm glad to hear things are going well so far! Regarding the limitation you encountered with uploading pictures, I apologize for any inconvenience this may have caused. It's important for us to see all the relevant images to provide you with the best possible advice and solutions. If you could, please email the last photo to [email protected], that would be helpful. Your detailed feedback is crucial for us to understand your needs better and to offer tailored recommendations. If you're experiencing any technical issues or need further assistance with the upload process, please let us know, and we'll be more than happy to help.

Response from Upstep Custom OrthoticsFeb 20, 2024

It's fantastic to hear that our online representative was able to assist you effectively and resolve all your issues promptly! We strive to provide top-notch service and support, and it's always rewarding to know when we've made a positive impact on our customers' experiences. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. Thank you for taking the time to share your feedback with us!

Response from Upstep Custom OrthoticsFeb 20, 2024

Geoffrey, I'm truly sorry to hear about the issues you've encountered regarding the tracking number and the communication about your size correction. It's crucial for us to ensure a transparent and responsive communication line with our customers, and it seems we've fallen short in your case. We take your concerns seriously, and I want to assure you that we have qualified podiatrists involved in the process to ensure the highest quality of our products and services. Our team includes professionals who are integral not just in the initial setup but in the ongoing development and assessment of our molds and products. It's concerning to hear you did not prefer the carrier U.S.P.S. Unfortunately, we do not have any control over The U.S.P. S. . Additionally, I'll verify the involvement of our podiatry team in your query to ensure that the product you receive is up to the standards promised. Your satisfaction and trust in our services are of utmost importance to us.

Response from Upstep Custom OrthoticsFeb 20, 2024

Thank you for valuing conciseness and transparency. We strive to maintain clear and straightforward communication. If there's anything more you need or any questions you have, feel free to ask.

Response from Upstep Custom OrthoticsFeb 20, 2024

It's wonderful to hear Kasie provided you with helpful and direct assistance, promptly answering your questions with informative responses and without any pressure. We believe in offering our customers transparent and supportive service to make informed decisions. Thank you for sharing your positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsFeb 20, 2024

It's fantastic to hear that Mary provided you with quick and efficient help, making your experience pleasant! Recognizing the value and hard work of our team members is important to us, and feedback like yours is invaluable. We'll be sure to acknowledge Mary's exceptional service. Thank you for taking the time to share your positive experience. If you need any more assistance or have further questions, we're always here to help.

Response from Upstep Custom OrthoticsFeb 20, 2024

It's wonderful to hear that Kristen was able to assist you effectively, providing fast and helpful answers to all your questions. We pride ourselves on having responsive and knowledgeable team members who are dedicated to offering the best customer service. Your feedback is greatly appreciated, and we'll make sure Kristen receives the recognition she deserves. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for sharing your positive experience!