Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsFeb 23, 2024

It's wonderful to hear that Mary was able to provide you with thorough information and answer all your questions! We aim to ensure that our team is knowledgeable and ready to assist with any inquiries our customers may have. Thank you for sharing your positive experience with us. If you have any more questions or need further assistance, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsFeb 23, 2024

We're thrilled to hear about your excellent customer service experience with Kasie! Her professionalism and resourcefulness are qualities we value highly, and it's great to know she made a positive impact on your experience. Thank you for taking the time to share your feedback. If you need any more assistance or have further questions, Kasie and our team are always here to help.

Response from Upstep Custom OrthoticsFeb 23, 2024

It's fantastic to hear that you found the process of ordering custom orthotics both fast and easy, and that the availability of a discount alongside the ability to use your HSA added value to your experience. We strive to make our services as accessible and user-friendly as possible. Thank you for choosing us and for sharing your positive feedback. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new orthotics!

Response from Upstep Custom OrthoticsFeb 23, 2024

It's heartening to hear that Kasie is dedicating the time and effort to ensure that our company can provide you with a custom insert tailored to accommodate missing toes. Personalized attention to your specific needs is a priority for us, and we're committed to delivering solutions that enhance comfort and mobility. Thank you for sharing your experience; we value your patience and trust in our process. Please feel free to reach out if you have any further questions or concerns while Kasie works on your request. We're here to support you every step of the way.

Response from Upstep Custom OrthoticsFeb 23, 2024

Firstly, thank you for bringing your concerns to our attention. We're pleased to inform you that your order has been placed successfully. We apologize for any confusion or frustration experienced during the ordering process. Our aim is to provide a smooth and transparent shopping experience, and it seems we've fallen short in this instance. Your feedback is invaluable for improving our website and service. We want to assure you that our offers and pricing structures are designed to provide the best value to our customers, though we understand the presentation may have seemed unclear. We're taking immediate steps to review and enhance the clarity of our website and offers. Regarding your concerns about the quality of our insoles, please rest assured that we are committed to delivering high-quality products tailored to meet your needs. We're confident you'll find the insoles exceed your expectations in both form and function. If you have any further questions, need clarification, or wish to discuss your order details, please don't hesitate to contact us directly. We're here to help and ensure you're satisfied with your purchase.

Response from Upstep Custom OrthoticsFeb 23, 2024

It's great to hear Kasie was able to provide you with the help you needed! We pride ourselves on having a team that's committed to offering excellent customer service. Thank you for taking the time to share your positive experience. If there's anything more we can assist you with, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsFeb 20, 2024

We're thrilled to hear you had a positive experience! Providing prompt and helpful service is our top priority. Thank you for taking the time to share your feedback with us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

Response from Upstep Custom OrthoticsFeb 20, 2024

Thank you!