I love the way they made sure of my foot size. The shoes was beautiful and a perfect fit. It came on time. The owners are caring and honest with good communication. The shoes was well packaged. I recommend buying from this seller.
Response from UP2STEPJun 4, 2024
Hi Sonia,
Thanks for posting the great review.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
JT
Jes T.
Big foot women look no further!
Big foot women look no further!! Finally representation for us. I received my order right in time. And finally a shoe that fits
Response from UP2STEPApr 17, 2024
Hi Jes,
Thank you for your lovely review!
Glad to hear that our product meets your expectations.
Thanks for your understanding and we will improve our service.
Best regards,
Up2Step
MH
Mason H.
This company is a big fat scam
This company is a big fat scam! I have waited and waited on my shoes. They have told me so many lies about how they were shipping shipping them on this day, then it became a week, then it change to another day. It’s been two months. I asked for a refund. They gave me no proof or refund receipt about anything. DO NOT BUY SHOES FROM THEM.
Response from UP2STEPApr 17, 2024
Hi Mason,
We're so sorry for the inconvenience for you.
It was a pre-order, You could also see from the notice on our website during that holiday.
Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy.
Since you asked a refund in support email, so the order was canceled as you wished.
And the refund was already processed and successfully return to your account as promised before.
Please check your mailbox for the satisfying solution.
Any future question, please don't hesitate to contact with us.
Thank you for your feedback we'll constantly improve our service.
Best,
Up2Step
FR
FANNY R.
Excellent service
Excellent service
Excellent quality
What you see is what you get!
I love it 🫶
Response from UP2STEPApr 17, 2024
Hi FANNY,
Glad to hear from your pleasant shopping experience here.
We are so fortunate to have members like you who continuously admire our services.
Have a great day!
Best,
Up2Step
AC
AC
Quality Customer Service
The order was delayed longer than I anticipated due to holidays, but when I reached out about it, Customer Service was fantastic - prompt, kind, supportive, and I received my order within a week.
Response from UP2STEPApr 17, 2024
Hello,
Thanks for posting the good review.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
CN
Cristal N.
This company is a SCAM
This company is a SCAM!
My order never arrived it was sent back to the warehouse. This item was purchased December 5. It is now march 1. I have yet to receive money or my item and they keep telling me they will look into it. Don’t shop here!
Response from UP2STEPMar 14, 2024
Hi Cristal,
We're so sorry for the inconvenience for you.
Please do trust that we indeed shipped the parcel out and also don't receive the parcel yet.
We will pay more attention to the shipping company we are cooperating.
Do apologize again for what happen to you, we have issued refund for you as compensation.
And the refund was already processed after your confirmation and successfully return to your account as promised before.
Any future question, please don't hesitate to contact with us.
Thank you for your feedback we'll constantly improve our service.
Best,
Up2Step
DM
Dexter M.
If I could give this site negative stars I would
If I could give this site negative stars I absolutely would! The assistance team is nice and responsive but I’ve been waiting 4 weeks for some shoes then when I ask for a refund they say I need to have the same amount as I spent in my account and it’ll be up to 15 days before it returns. I have bills to pay and I fully believe this is another bs scam site they just prolong everything as long as possible.
Response from UP2STEPMar 14, 2024
Hi Dexter,
We're so sorry for the inconvenience for you.
It was a pre-order, You could also see from the notice on our website during the holiday.
Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy.
Since you asked a cancellation in support email, so the order was canceled as you wished.
You misunderstood the refund details, after finance department initiate a refund, Stripe submits refund requests to your bank or card issuer.
And the refund was already processed and successfully return to your account as promised before.
Please check your mailbox for the satisfying solution.
Any future question, please don't hesitate to contact with us.
Thank you for your feedback we'll constantly improve our service.
Best,
Up2Step
BS
Bridgette S.
Thrilled I found this website
Thrilled I found this website! My order arrived in time and exceeded my expectations. I will definitely shop here again.
Response from UP2STEPMar 14, 2024
Hi Bridgette,
Thanks for posting the great review.
We always offer good product & service to satisfy customer's expectation.
Any future question, please don't hesitate to contact with us.
Have a great day!
Best,
Up2Step
