UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full...
UnitedHealthcare (unitedhealthcare.com) has 187 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Paul C.
At this point I'm not even convinced that they are legitimate company. I've spent the last 3 days trying to figure out if I have insurance with them or not. I think my next move will be to call my state representative and have them investigated for fraud! I wouldn't recommend this company to my worst enemy!
Russ A.
Why can't there be a zero starts? Over an our on the phone, 5 reps and 3 different companies and no one can tell me why they denied a bill from my dentist - not covered insurance, but just payment under my FSA. What incompetence.
Jim S.
If I could give 0 stars for their tele-health , I would. 1 1/2 hour wait the no connection. Do not contribute to their overhead minimization to maximize prfit and minimize patient care.
vicky H.
I signed up again with UnitedHealth this year because I received a letter from them in September 2025 showing me my benefits for 2026 . It was just about the same for 2026 as it was for 2025 my other benefits was the same 312.00 monthly so that was great for me because it helps with food and light bill. Well I checked it today January 1 2026 and I only have 230.00 I called them ask why I didn't get the 312 like my letter says. Several people later they say its trumps fault .ok if that is so I never received a letter from UnitedHealth telling me of the change. They mislead me and there is nothing I can do about it. Its sad that they can do this. Consumer service is a joke what they say goes .I will be changing as soon as I can.
Stephen J.
THIS MAGA COMPANY SUCKS THEY MAKE YOU WAIT THEN STOP COVERING MEDS THEY SUCK
mishal
In the YEARS I have been with United healthcare I have been able to buy vitamins, mucus relief medicine, feminine hygiene items... I just got off the phone with them asking why when I have a balance I was still charged and it showed I have a zero balance when they themselves told me what my balance is. The woman said those items are no longer covered in OTC benefits and they change periodically WITHOUT notice. So you could be checking out like I was and have to pay for things that last month and months and years before were covered. That, in my opinion, is bad business. If they want to change that's their perogative but with no warning? That sucks
Patricia I.
For many years I have had a Medicare part D plan and while paying premiums, they have not paid one sent. They changed one necessary to monthly and made it more difficult to get. Yesterday I found out that they are not renewing me for 2026, might have canceled me for nonpayment after cashing my premiums, and we're ambiguous about finding my account. They left me crying. Shareholders should be wary as why would a company turn away a relatively healthy person who costs them no money
Jayme J.
My company just (literally today) switched to a level funded plan. The plan is identical to the old plan in terms of coverage, etc. I had been participating the UHC rewards program and was waiting until the end to cash out so I could earn the maximum benefit. I logged in today to cash out and my rewards are gone on day one of the new plan. They screwed me out of $237. No, it’s not a ton of money but UHC tries to encourage people to buy a tracker (Fitbit, Apple Watch, etc) to track steps and sleep. It also encourages people to get flu shots, covid shot and all kinds of other things which help them save money on claims by covered individuals being healthier. I chatted with a rep online who was of no help and told me that their rep who handled the renewal told the employer about this. I assured her that as the benefit manager for my company who handled the entire renewal on our side and participates in the rewards program, I would have not waited the one extra day to cash out. It’s also odd that they can cancel out the rewards program earnings, but leave everything else from “last year” in place. All of my claims and spending are based off the plan that just ended. Deductible amounts, out of pocket, everything. Funny that they can cancel a benefit but not manage to reset the spending on day one. I guess what everyone has been saying about UHC is true. They will do anything to get out of paying anything. Even just $237!!
