Monica
Ucard barcode scanner gives inaccurate payable information
I have the UHC Advantage plan. As part of the plan perks, I receive a UCard with a monthly allotment to purchase food and medical supplies. Today I used the UHC app which has a shopping tool to scan the barcode of a product to see if it’s covered under the UCard benefit. I purchased feminine supplies which should have been allowed. For each item I scanned I received the approval message “This product qualifies for purchase using your benefit.” When I checked out my items, none of the items I scanned were covered/paid under the benefit. I had to pay almost $50 out of my pocket because the UCard barcode scanner gave inaccurate data. What’s the point of scanning items and receiving an approval message when the items are denied! I have no confidence that any item I check using the UCard barcode scanner will give me accurate results. VERY FRUSTRATING and worthless tool!!!!!!