UnitedHealthcareReviews of unitedhealthcare.com

Wonderful Representative in United Healthcare Medicare Advantage Plan. My husband spoke with Ali who is a United Healthcare Representative through the UHC direct call center for our plan. We needed information on the UCard Balance Benefit Program. Ali was patient, kind, knowledgeable, and answered all of our questions and got us on board to the benefit program. He explained exactly how it worked and set our plan in motion. He is a exceptional representative for this company and deserves the highest review.

I have the UHC Advantage plan. As part of the plan perks, I receive a UCard with a monthly allotment to purchase food and medical supplies. Today I used the UHC app which has a shopping tool to scan the barcode of a product to see if it’s covered under the UCard benefit. I purchased feminine supplies which should have been allowed. For each item I scanned I received the approval message “This product qualifies for purchase using your benefit.” When I checked out my items, none of the items I scanned were covered/paid under the benefit. I had to pay almost $50 out of my pocket because the UCard barcode scanner gave inaccurate data. What’s the point of scanning items and receiving an approval message when the items are denied! I have no confidence that any item I check using the UCard barcode scanner will give me accurate results. VERY FRUSTRATING and worthless tool!!!!!!

Extremely disappointed with United Healthcare Dental. I lost a crown—a clear dental necessity—and had it replaced, only for UHC to deny the claim afterward. Apparently, they’re happy to take your monthly premiums but won't be there when you actually have a dental emergency. Their coverage is a safety net made of tissue paper. Avoid if you actually want your dental work covered.

UnitedHealthcare failed me when I needed them most. After being hospitalized, I faced delays, lack of clarity, and unhelpful member services during a time when I was medically vulnerable. Communication was poor, information was inconsistent, and there was no sense of urgency despite clear time sensitivity. Instead of support, I was left stressed and chasing answers while recovering. This experience showed a serious lack of care for members during critical health situations. I would strongly caution anyone considering UnitedHealthcare to think carefully about how they handle real emergencies — not just what they promise on paper.

ALERT!! RUN FROM THIS COMPANY. DO NOT SIGN UP FOR IT THROUGH YOUR JOB! I THROW $1000 this year to this pos company. ONCE U SIGN UP THROUGH YOUR WORK YOU CANNOT STOP PAYING FOR 1 year. I pay $80+ a month and I still pay the office visit as if I don’t have insurance through this unethical company. THEY DONT COVER ANYTHING FOR YOUR MONEY. Go to Teladoc online for $50 a session. Theres so many options rathan being robbed by this company.

on December 8, I ordered orthotics because the chat on United healthcare told me they would pay 80% of the course then on the 20th. I saw that Medicare denied it and before United healthcare denied it. I chatted with them again and they said don’t worry we’re gonna pay 80%. They did not pay anything. I got a bill for $2400. They’re not an honorable company. Let’s not with me. They would not follow up with their words.

I signed up 4/2023 for a 3 year Golden Rule plan that I was promised was the premiere of products for those of us who have to buy our own. Cut to 12/2025 when they started emailing me to reapply for another 3 yr plan. I called 12/20 and was told I couldn't reapply until 1/14 but after they reviewed my medical history they told me I'd be approved and they would call me 1/14 to apply. They didn't call at the appointment time so I called them and applied and was told that it would go through. 1/22 I gota letter dated 1/16 stating that I had been denied due to seeing my primary care doctor 10/2/2025 and him listing a f33.1 dx, no other treatment was given. I go to the PCP and gyro once a year otherwise no other medical concerns and my only medication I pay out of pocket and have done. Nothing has changed since I started the policy same medication, same dose, same routine care. But 1 diagnosis code resulted in a denial. I called and after 3 hours of being transferred found that the denial was done by a human not AI according to the rep and the only option to appeal it is with 5 yrs of medical history. They have 3 yrs of medical history, I supplied the previous 2 yrs when I applied the first time. Why would they suddenly approve it on appeal? They took 3 years of payments resulting in about 18k for 2 PCP visits and 2 gyno visits. Now I have no coverage until next open enrollment. In November 2026. F UHC.

They refuse to give me a detail of dental procedures and frequency covered on my plan. This is what the EOC says on page 98: "see the full list of covered dental services with associated frequency limitations, you can find it in the UHC Dental Medicare quick reference guide at uhcmedicaredentalproviderqrg.com." That link does not work and I spent over an hour on the phone with several people in customer service and they said I would have to get the list of covered dental services and frequency covered from my provider.