UnitedHealthcareReviews of unitedhealthcare.com

This company works hard to NOT PAY your benefits. My husband has paid for these benefits for years and when it was time to use them, the company put him through the ringer. Making statements that we didn't send in an "overpayment" of over $5000. LIARS, CHEATS, WORTHLESS.

Terrible experience with this company. They make billing a complete mess. If you have out of network doctors, they cover a tiny fraction of the cost if any and inundate you with paperwork to submit and track. They then send you statements that aren't accurate.

For almost 10 months, my money that I advanced for buying medication has been withheld from me. Every time I contact customer services, I get a different response on why I am still waiting for my money from my claim and that I have to resubmit the same document for the third time. I feel UHCSR is just trying to make their customers tired until they just give up on getting their money. I also talked to other people who use the Student Resources of UHC and they told me similar stories.

Getting information about third party healthcare coverage is really difficult (second opinions specifically). I got vague answers on the app and customer support line. I am still waiting for a return after three weeks.

I have tried on 3 occasions now to pay my first premium through debit card unsuccessfully due to UHC not processing the payment when they say they will. The first time, I received an email saying "payment received policy active!" it was not actually received nor even processed by UHC and my policy was not active. UHC didn't process the payment until the next afternoon when my bank account no longer had transactions turned on. The second time, the very next day on a Friday, I called and asked for a reprocess and asked when EXACTLY the payment would be processed since I needed to know when to have transactions turned on. I was told reprocessing happens 12am-5am but that it wouldn't be until Monday or Tuesday. It pulled the very next day, Saturday, when I had my account transactions on hold so that the money would be there on Monday. So declined again. Today I tried to call for ANOTHER reprocessing, and when I finally made it to the right department (since you provide the same exact phone number for different departments. Literally look at your contact page, the numbers for dental and short term are exactly the same) of course the system was down. My policy has been cancelled twice in the very first week that I was supposed to have it, and your service reps don't even know when you process payments. This is completely and utterly unacceptable. I WORK in insurance and can't even figure out how to just pay my freaking premium to you. This is people's health you are playing with. Disgusting.

This company exemplifies what is wrong with the Healthcare system. Here is an example: I have a 6 k deductible and out of pocket per year. I have met that financial responsibility in April..after that I should be covered at 100%. I was hospitalized in November and I am looking at a $891 bill for treatment in November. Upon calling them, "oh, sir that is the patient's responsibility". How could I be at 100% midyear and not at end of year. "Sir, we had a coding error on our side on one of your earlier claims which took you out of the 100% coverage status, but we have fixed that error"..but $891 is still my responsibility? "yes", but that was due to your mistake "Let me investigate..." People running this company should all be arrested...

I AM IN VIRGINIA FOR 30 DAYS> LOST THE MEDICNES AT THE AIRPORT SECURITY !!!!!! Subject: PLEASE EXPLAIN CLEARLY YOUR DECEPTIVE PRACTICES !!! Narayana Srinivasan 4307 Gilbert St. Oakland, CA 94611 May 24, 2022 Mr. Andew Witty CEO, United Healthcare 11000 Optum Circle Eden Prairie, MN 55344 Dear Sir Andrew, Medicare Supplement No.: 399182845-11 AARP Medicare RX: 0090057951 I had to travel to Virginia from California. At the airport security, the TSA took out my medicines, and forgot to put them back. The two medicines I lost was: 1. Synthroid 50 microgram 2. Januvia 100 mg. I am going to be in Virginia for 30 days. So, I need 30 tablets each. I spoke to optum pharmacy. No one understands English. Maybe this is on purpose. I need these medicines immediately. Can one of your executives speak to the folks at optumrx and expedite so that I can get the above two medicines at a local CVS here. Can I count on you? I am a diabetic. Best Regards, Narayana Srinivasan

Narayana Srinivasan 4307 Gilbert St. Oakland, CA 94611 March 24, 2022 Mr. Andew Witty, CEO, United Healthcare 11000 Optum Circle Eden Prairie, MN 55344 Dear Sir Andrew, Medicare Supplement No.: 399182845-11 Yesterday, March 22, 2022, I received a letter from Dianne Brunker, Director of Operations, without any address. If that letter had provided her address, I would have contacted her. I don’t know what is wrong with your company. All the letters come without any address—an indication of deception, fraud and corruption. Hence this letter is directed to you. Note: I have paid in full, for both my wife and me for the whole year 2022. The letter dated March 22, 2022 is a bill for the entire year of 2023!!. This is only March, 2021. The open season for Medicare is from October to December. Pray, tell me, why are you billing me for the next year? That is one year ahead of time!! I may choose to change the insurance company during the open season considering the deceptive collection techniques of United Healthcare. By billing me one year ahead, you will also be pocketing the interest on the premium I pay !! As I noted above, I have paid in full for both my wife and me for the whole year 2022 !! The letter from Dianne Brunker, Director of Operations, without any address, dated March 22 also demands an additional payment of $318.78 for the month of December 2022 without any explanation !! 1. Why do you want me to pay for the year 2023 in March 2022? 2. Why do you want me to pay $318.78 for December 2022? I am sorry, are you all a bunch of knaves and corrupt people? Money! Money! Best Regards, Narayana Srinivasan