UnitedHealthcareReviews of unitedhealthcare.com

If I could give zero stars I would. I have an indemnity policy through UHC that is underwritten by Golden Rule Insurance, a subsidiary of UHC. By far the worst company I have ever had to deal with for healthcare coverage. I knew the policy was limited but because I am retired and not 65 yet, the choices of affordable health insurance are slim. The customer service is horrible and I have even had a customer service rep hang up on me because I asked a question she could not answer. The website almost never works and provides little information, yet in calling customer service, it always directs you to the God awful website. It has been a fight to get them to pay the limited benefits that are due under the policy. But they are never late in taking my premium. Don't let this company fool you, they are not at all about "healthcare" they are all about profit. Their Medicare Advantage through AARP is also horrible, we switched my husband to another provider after a year of banging our heads against the wall with UHC.

My mother was one of their customers. When she died, she had just paid for another month of coverage. They refused to refund the unused premiums.

This company is a sad joke, is unbelievable how bad they treat customers, regardless of heath status, just care about take your money.

I decided to use them for my supplemental health care and have found them to be terrible. I filed a si8mple claim for eyeglasses and frames. That has been a nightmare. After several emails asking if they received it and never received an answer. I filed online and three weeks later they sent me a letter that the filing was declined as I did not provide a receipt. I bought the stuff online and had an online receipt showing I paid with a credit card and I sent that to them with the original filing. So I sent them the Receipt again with the PAID portion highlighted and also sent my Report of payment from my credit card company last week. I looked in their website to find if they received it and it shows nothing just like the last time. Also, their website is horribly slow, you have to log in twice to find some information and if you try to speak to someone online you get a robot that cannot answer your questions. This outfit is terrible but it is probably because it is due to be owned by AARP which is a very bad organization also.

As a therapist I bill many insurance companies. United Healthcare is consistently the most difficult to work with and has been for at least the last decade. Their customer service representatives do their best, but the system they work with is so inefficient, at least when it comes to paying claims, that it seems to be purposeful. Maybe it’s not, maybe it’s pure incompetence. But if saying a company is inept is the most generous view, well then what does that tell you.

I have medicare and a supplemental plan through AARP United Health. I have had a hip replacement, monthly biologic infusions, xrays, hospital stays, CTs, and have no out of pocket expenses other than my premium. If I had coverage questions the staff has been informative and helpful .

Just throw your money away or burn it you get nothing here but the worst health care on the planet. They kill a billion trees a month with junk flyers. 100% organized crime. Made just for stupid people. You were warned....

Absolute third-world healthcare at first-world prices. Actually receiving healthcare from UHC is an unmitigated disaster. Everything happens through UnitedHealthcare's online portal---a portal that doesn't work. UnitedHealthcare's online technology is abysmal. The online portal is central to booking and receiving healthcare, and it next to never works. No joke. Common issues are that it will send old and outdated information to 3rd-party healthcare providers, the portal will crash, and the integrations with 3rd-party providers don't work, don't connect, or also crash. I've attempted to work with UnitedHealthcare's technical support team to address these technical problems, and they are just clueless, and to the best of my knowledge, I'm 99% sure they're overseas. Imagine the "technical support" you get from that budget laptop you purchased at Walmart, and that's who UnitedHealthcare has managing their technology. As for the support staff at UnitedHealthcare themselves, they're grossly undertrained. I've spoken to multiple UHC staff, and they don't even know their primary providers offered through the UHC portal; for example, the lady I talked to today didn't even know the telehealth provider the UHC website is sending all their patients to. Her solution was (no joke): "don't use the UHC online portal because it doesn't work, and instead download the Apps on your iPhone for the 3rd party providers." This was said to me by an employee of UHC. ...I wish Yelp would allow me to use the eye-rolling emoji because I'd place it right here. I've had multiple healthcare insurance companies during my career, and I rank UHC far, FAR below Anthem, Cigna, and Kaiser Permanente. If you're a UHC customer or thinking of becoming one, just run away...Literally: go anywhere else. Healthcare is useless if you can't even book care, and none of the technology UHC employs works.