UnitedHealthcareReviews of unitedhealthcare.com

I had a chipped tooth and my dentist recommended a crown. The tooth holds my partial bridge. My dental coverage is $1100/year. I paid close to $2000 and the tooth was drilled down and a partial crown put on and I was scheduled for a follow-up appointment in a few weeks to get the permanent one. I got a paper from United Healthcare showing they paid about $1100. The day of my follow-up appointment I got a phone call from the dentist saying United Healthcare denied my claim and I would have to pay the remaining $1100. I did not have the money so I still have the temporary crown, for 6 weeks now. I called United Healthcare and was told the “pre-auth” approved the procedure but now it is denied. So I have a temporary crown that will not last long, a tiny fragment of a tooth left when it falls off and can’t wear my partial now because I don’t want to dislodge the temporary crown. Their dental coverage is worthless.

Horrible experience! App was not working so I called, was on the phone for hours, no one speaks English which makes for a really hard time when giving directions, tried to send me to an address that doesn’t exist because it was inside a CVS that has a separate address from the inside clinic. On the phone 5 different times for several hours total all with 101.6 fever and in the end I went to a minute clinic & paid with my credit card! I will be changing my insurance as soon as open enrollment hits! I was denied my dermatologist appointment (the day of after it took 5 months to get) even with a referral from my doctor, they would let me see the derm but he was not allowed to remove any suspicious areas which being Irish & born & raised in FL I have NEVER been to the derm without having something cancerous removed! They wanted me to go see the derm, have him note any areas of concern then have me come back, check the areas again if still of concern make a 3rd appointment to remove. So have cancer, know it’s there & do nothing, NO THANK YOU! I paid for the derm out of my pocket too. Basically with UHC I basically pay them for nothing as I end up paying for my healthcare services out of my own pocket as they appear to be useless!!

I have been trying for several months to get UHC to send me a card with the correct primary doctor listed on the card. When I give them the name they advised he isn't certified. I advised them numerous times that he is certified and the medical group he works with. I have finally went to the insurance guy that sold me the policy who then had to switch me to another Dr. that is with the same medical group. For some reason that UHC never explained, the first primary doctor was not on their list. Also it is difficult to understand the customer service people because they are mostly foreign speaking people. I would give UHC a -0 on any survey for satisfaction. I will probably switch back to my other insurance company the first of the upcoming year.

The Worst online service. I have to change my password every time I log on! Then go through a tedious process to get a new PW. And once you get to the site, it's very poorly arranged.

your representatives are liars and you have made many life threatening mistakes with my medical this year as mistakenly saying i wasn't covered for a scan then next appointment approving me for transportation to Dallas and not calling me back to let me know after giving me conformation number that you canceled because of distance so i now owe for a visit i did not make and did not get the arterial scan i need. and you feel its ok to waste 7 hours of my life to dallas the 1St time for nothing and the second time you cost me money and the opportunity to find another ride that shows you dont care about my health at all

If I could give UnitedHealthCare 0 stars, I would because this is the absolute worst health insurance company. They are barely accepted anywhere and I can't hardly find any Dentist that I need. Please avoid this insurance company. When they give you a list of Doctors, the list is outdated and not updated

Whenever I call I'm redirected to a voice mail for someone who never answers their calls or returns voice mail messages. When I email or write in via their website, I'm told I have to call. When I click ask a question on one of my claims and write out my questions, I get an auto response telling me to call. As I browse the website I get a chat pop up offering to help me, I ask my question there. I get an autoresponse telling me I need to call and that I wont be supported by chat, email or otherwise. Why do I pay this much for insurance again?

UnitedHealthcare Health Insurance review HORRIBLE CUSTOMER SERVICE. I called them before some major testing that I had to have and asked for coverage/pricing for these tests. Everything they told me was a lie. Ex: Your xray is 100% covered yet I had to pay a copay when I got there. I called to ask how this happened. Twice Sheila and Josefina said they would call me back to address my concerns or a manager would and since 2/8/2023 I have not heard back from anyone. I am going thru some health concerns right now and they are NO HELP!!! They are actually causing me more stress. Avoid using them if you can.