UnitedHealthcareReviews of unitedhealthcare.com

If I could rate ZERO STARS, I surely would. I have been on this AARP Medicare Plan for 31 days in January 2024. This company puts you through the “SIT AND SPIN CYCLE, which is a ploy, I’m fully convinced, to keep you from accessing your healthcare. You reach one person, answer every verification question, to be able to ask your question, just to be shuffled somewhere else. Then, same process, next call rep, rinse later and repeat! I spent at least two hours going from a total of 6 call reps. This is nonsense! Why are we paying our premiums, and wasting our precious life each day, to access our healthcare, IN SPITE OF OUR HEALTHCARE!! I recently read on the internet that “Unitedhealthcare is the Crown Jewel of Healthcare”. Who ever wrote that article must not be a member! I sat and spun filing a prior authorization for a generic, highly effective, low cost drug that wasn’t on their formulary. The drug was about $100/30 day supply.Too much! I had my doctor submit a prior authorization, for a cost of $97/30 day supply. What? My last insurance was with Medicare, and I received the drug for zero cost, every month. Not this cheapskate insurance! My tier exception came back approved for October 2024, while it’s only January 2024. Then somehow, it was approved, while simultaneously being denied. It was approved for $97/30 day supply! Wow! What a great deal. Not! Then I received a letter that it was denied, due to being a non-formulary drug. This company has tried to make me lose my mind, as their business practices are unethical, profited driven, and actually, keep you from actually using your healthcare. Jump ship now if you can. Unitedhealthcare is a TRAIN WRECK. I have made at least 50 hours worth of phone calls this 31 WONDERFUL days to GET A WHOLE OF NOTHING! I DO NOT recommend UNITEDHEALTHCARE! ❌❌❌

UHC discriminates against disabilities. They do not help those who have limitations. They will not assist you when you call them. I have vision and memory deficits. They instead decide that it is best to have you do everything yourself. So I decided it was best to file a Civil Rights Discrimination Complaint.

I AM NOT ABLE TO ACCESS MY ACCOUNT. ITS A VERY HIGH MEDICAL EMERGENCY AND THE CUSTOMER SUPPORT IS NOT ABLE TO ASSIST ME ON THE PHONE CALL. I HAVE BEEN TRANSFERREFD TO 9 DIFFERENT PEOPLE AND STILL I DONT HAVE THE ISSUE RESOLVED. THESE ARE THE NUMBERS I HAVE TALKED TO 1. 8669228266 2. 8775429239 3. 8007181293 4. 8669228266 5. 8778444999 6. 8442809822 7. 8006545667 8. 8008269781 9. 8664141959 AND I am still on the call, expecting me to be transferred to next customer support

Impossible to understand phone calls. Loud background noise, cheep phone headsets,heavy Phillipines accent,phone constantly breaking up. I had 2 other people listening in on phone call and they couldn't understand UnitedHealthcare representatives.

This complaint is about the UnitedHealthCare Insurance Company. I find them untrustworthy, unprofessional, unreliable. On Friday, November 24, 2023, I applied for supplemental insurance for 2024 through an agent of AskChapter a medicare broker company. The agent suggested AARP-UHC because the rate was $149.62. So, she took me through the underwriting process – where I answered a large number of questions. I then filled in an application and put in my signature in several places on the form. I was also required to provide my bank information including routing number and account number. I received an email from UHC on Tuesday, November 28 saying that my application was accepted and that I had been accepted for coverage at the higher premium Level 2 Rate ($433-$436, much higher than the $149.62 I had applied for). I would expect that since the rate was so high, UHC would check with me to review and confirm the rate before proceeding to charge me. But they did not check with me. I contacted the AskChapter agent and was informed that she could not help me and that I needed to contact UHC directly to cancel my plan. I contacted UHC, on December 01, 2023, at the number (1-800-630-1648) provided to me and spoke with Mecca V (ID MeccaV-12-12-023) a customer representative. I told her that I did not want to go ahead with the plan and wanted to cancel it. She told me that I would receive a cancellation letter ten days after the termination date – January 01, 2024. When I asked for an email, I was told that sending an email was not the procedure. I asked to speak to a supervisor and was connected to one after a lot of reluctance. The supervisor, David Breckman, I was connected to also indicated that sending emails was not the procedure. When I insisted on an email, he said I would get one in 24 hours. Three weeks have passed since then, and I have not gotten any email yet. It seems to me that he said what he said to get rid of me.

this insurance sucks it pays for nothing and the navigators are useless i been with united healthcare 2 yrs now they told me i had 3500 hundred dollars in dental but no one takes it i got 4 open nerves in my mouth i cant get any thing done fir it unless i fill it full of super glue myself to stop the pain they were supposed have a medi ride service to take to and from the DR appointments so when i scheduled they never showed up made me miss my appointment stay far away from this company im done with them

I do not appreciate being forced to use OptumRx. I have no idea if my meds are still good because i have no idea how long they sat in an overheated truck. If they don't start covering brick and mortar pharmacies I will be using another health insurance carrier next year. Quite honestly UnitedHealthcare, your greed is showing.

I'm paying out of pocket for a mammogram. Not sure why I am paying for insurance if they can't cover preventative care.