UnitedHealthcareReviews of unitedhealthcare.com

I have learned that they can say and do anything they want. The paying customer has no rights and no recourse. I have experienced too many problems and failures to correct those problems to list. They have beaten me into submission. They have caused me mental, financial and physical harm through their incompetence and disregard. I would like to write a useful review but I know now that it will not do anything. The only positive thing that could happen is this company going bankrupt.

Poorest excuse for healthcare. Denied all my quality of life meds. Now, they say I have to have cancer of the neck for them to approve the nerve blocks for migraine relief. My migraine meds are 3000 a month. I am a retired educator.....I have never had to suffer with migraines until now, when corrupt optum denied all my meds. My Neurologists are furious about this company. Everyone hates them. I hope Optum gets buried in the ground. They also denied my mental health meds, I've been on for 30 years. I have had to call the crisis line, because of suicidal thoughts. Optum doesn't give a s...about seniors. I despise UH and Optum. Hope they go bankrupt.

1. Prices of some drugs under AARP Medicare Rx Preferred from UHC (their most comprehensive plan) is higher than price at Amazon Pharmacy with no insurance, much higher than price with Good Rx coupon (specifically Prednisolone Acetate 1% eye drops $44 v. %15). 2. Pricing drugs on their web page is difficult, the results are uncertain - you may see the real price only after placing the order. 3. Their web page is clunky and unresponsive.

I have worked for UnitedHealthcare and I now am a Medicare rep who advises folks to select UHC if it's appropriate, and although I don't have UHC today I had it a year ago. UHC is a very good company. When claims are not paid there is a reason. The reason could be that they screwed up, or the reason could be that the provider or billing person screwed up. It is a complex business run by codes. Following Covid, there is also a slew of new people working in provider offices ... and I can tell you that if some of them need to provide additional documentation it's like it's the end of the world. Like getting a mortgage, the people need what they need to do their job, and if a morrtgage underwriter does not get what he/she needs you are not getting a mortgage, and if a computer does not get appropriate info to pay a claim, your claim will not be paid. I can't tell you how many times I am called in to help process a claim, and the reasons for not processing are usually valid and varied. There are very well run offices that have no problem, and there are providers who pay their employees crap money and they get crap employees. My claims have usually been paid, but I know what the system needs to do the job. There is no broad brush where ANY health insurance company decides they're not paying claims. That is why your state health insurance authorities exist. I've been treated for assorted things and my bills were well covered by UHC. Providers are not always right, and it's the AMA who helped make a mess of our Health Care Delivery system.

My wife was having a major shoulder issue to point she couldn’t raise her arm from a fall. They approved an X-ray and physical therapy. The therapist told she needs an MRI due to a possible rotator cuff tear. United DENIED HER REQUEST TO GET AN MRI. We went ahead and paid out of pocket for the MRI. Guess what she had a 90% tear took them an over a month to approve the surgery. We submitted a claim to get reimbursed for the MRI and they DENIED IT due to we didn’t follow proper protocol. The right hand doesn’t know what the left hand is doing. You speak to them and all of them tell you a different story. Stay away from United Healthcare a disgrace and pathetic Insurance company.

This company denies claims a year after first paying the provider for a customer when the customer moves from one location to another & having the same member id. They also do everything they can to keep from providing rewards benefits that are in their plan. Grievance procedure just tells you, we are so sorry, but too bad. I will never deal with United Healthcare again.

I do not have a Provider,I called and got CHINA,,, I felt bad,but I am 73 and could not Understand what these People were Talking about ???? I spent Two Hours and I do not have a Provider, nor a List or a Referral !!!!!! But I'm Old and United Healthcare DOESN"T Care at All. This is a sad way to live,

Referrals. My daughter is in college in Gainesville Fl, the dr's, referred from the uhc website won't take the insurance